Loan Operations Leader: Process, Compliance & Team Growth

Thatsmybank; Sacramento, Northern (CA, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

First Northern Bank in Sacramento is seeking a Loan Operations Assistant Manager to support daily operations across mortgage, consumer, and commercial loan portfolios. You will supervise staff, ensure accurate processing, and drive compliant servicing, accounting, and reporting.

The role emphasizes leadership, workflow optimization, and collaboration with other departments to achieve operational goals and a high standard of customer service.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field required.
• Minimum of 8 years of loan operations experience with at least 3 years in a supervisory role.
• Working knowledge of consumer, mortgage, and commercial loan products and servicing.
• Strong understanding of loan operations procedures, controls, and compliance requirements.
• Experience with FIS, LaserPro, OnBase, and Abrigo preferred.

Responsibilities

• Assist in supervising, coaching, and developing Loan Operations staff, fostering accountability and collaboration.
• Support hiring, onboarding, training, performance management, and staff development activities.
• Help establish and monitor workflows, service standards, and departmental procedures.
• Coordinate and review loan servicing functions, including payment processing, payoffs, escrow administration, disbursements, and balancing.
• Assist with loan boarding and verification processes to ensure accuracy and controls.
• Provide guidance for specialized loan processes, including non-accrual loans and charge-offs.
• Support system updates, testing efforts, and implementation of process and software enhancements.
• Identify opportunities for process improvement and document operational procedures.
• Promote a positive, service-oriented culture aligned with organizational values.
• Perform daily operational duties and provide coverage as needed.

Skills

Communication

Collaboration

Quality

Coaching

Problem solving

Innovation

Judgment & discretion

Compliance

Education

Bachelor’s degree in Business, Finance, Accounting, or a related field

Tools

FIS

LaserPro

OnBase

Abrigo

Job description

First Northern Bank in Sacramento is seeking a Loan Operations Assistant Manager to support daily operations across mortgage, consumer, and commercial loan portfolios. You will supervise staff, ensure accurate processing, and drive compliant servicing, accounting, and reporting.

The role emphasizes leadership, workflow optimization, and collaboration with other departments to achieve operational goals and a high standard of customer service.