Loan Operations Lead: Compliance & Process Improvement

First Northern Bank of Dixon; Sacramento (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Profit-sharing

Discounted stock purchase

Generous time off

Job summary

First Northern Bank of Dixon is seeking a Loan Operations Assistant Manager to oversee mortgage, consumer, and commercial loan processing, servicing, accounting, and reporting. You’ll lead the Loan Operations team, monitor workflows, and work with multiple departments to ensure accurate, timely operations in a compliant environment.

The role emphasizes staff development, system and process improvements, and delivering exceptional internal and external service.

Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or related field, or equivalent.
• Minimum of 8 years of loan operations experience with at least 3 years in a supervisory role.
• Working knowledge of consumer, mortgage, commercial loan products and servicing.
• Experience with FIS, LaserPro, OnBase, and Abrigo preferred.

Responsibilities

• Assist in supervising, coaching, and developing loan operations staff and foster accountability.
• Support hiring, onboarding, training, performance management, and staff development.
• Establish and monitor workflows, service standards, and departmental procedures.
• Coordinate loan servicing functions: payments, payoffs, escrow, disbursements, balancing.
• Assist with loan boarding and verification to ensure accuracy and controls.
• Guide specialized loan processes including non-accrual loans and charge-offs.
• Support system updates, testing, and implementation of process enhancements.
• Identify opportunities for process improvement and document procedures.
• Promote a positive, service-oriented culture aligned with values.
• Perform daily operations and provide coverage to meet objectives.

Skills

Communication

Collaboration

Quality

Coaching

Problem solving

Innovation

Judgment & discretion

Compliance

Education

Bachelor's degree in Business, Finance, Accounting

Tools

FIS

LaserPro

OnBase

Abrigo

Job description

First Northern Bank of Dixon is seeking a Loan Operations Assistant Manager to oversee mortgage, consumer, and commercial loan processing, servicing, accounting, and reporting. You’ll lead the Loan Operations team, monitor workflows, and work with multiple departments to ensure accurate, timely operations in a compliant environment.

The role emphasizes staff development, system and process improvements, and delivering exceptional internal and external service.