Loan Operations Hotline Specialist

American National Bank; Terrell (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

American National Bank in Terrell, TX is seeking a Loan Operations Servicing Specialist (Hotline) to perform clerical loan servicing duties, including document scanning, loan boarding, payoff processing, lien perfection, and escrow calculations. This role emphasizes accuracy and customer service for internal and external clients.

Qualifications include a high school diploma or GED and knowledge of loan documentation, banking, bankruptcy or insurance servicing.

Qualifications

• High School diploma or GED.
• Knowledge of various loan documentation, banking, bankruptcy or insurance servicing.

Responsibilities

• Processes payment, posting and conducts research.
• Handles investor loan reporting and billing.
• Handles general loan servicing duties.
• Handles bankruptcy issues.
• Provides a high level of customer service for internal and external customers.
• Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items and updates lists.

Skills

Customer service

Excel

MS Word

Basic math

Policy adherence

Education

High School diploma or GED

Tools

Calculator

Job description

American National Bank in Terrell, TX is seeking a Loan Operations Servicing Specialist (Hotline) to perform clerical loan servicing duties, including document scanning, loan boarding, payoff processing, lien perfection, and escrow calculations. This role emphasizes accuracy and customer service for internal and external clients.

Qualifications include a high school diploma or GED and knowledge of loan documentation, banking, bankruptcy or insurance servicing.