Construction Loan Servicing Specialist

Golden Bank NA; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Golden Bank NA is seeking a Loan Servicing Officer/Senior Loan Servicing Specialist in Houston, TX to support Operations. The role focuses on improving processes, maintaining loan servicing procedures, and training staff within regulatory guidelines.

You will manage real estate, non-real estate and mortgage loan servicing, fundings, imaging, and monthly reporting for executive leadership. The position requires collaboration with the Loan Operations Management Team, strong attention to accuracy,

Qualifications

• Experience in loan servicing or senior loan servicing.
• Ability to develop and implement loan servicing procedures.
• Strong focus on process improvement and regulatory compliance.

Responsibilities

• Coordinate and collaborate with Loan Operations Management Team to identify, facilitate and implement process improvement initiatives.
• Develop and maintain loan servicing procedures aligned with bank objectives and regulatory guidelines.
• Train and develop Loan Servicing Specialists on loan servicing functions.
• Coordinate loan servicing for real estate, non-real estate and consumer mortgages on the JHA Platform Loan System.
• Manage loan fundings including initial, subsequent, construction advances and onboarding on the system.
• Oversee imaging/scanning of loan documentation across loan types.
• Monitor and address credit and collateral exception ticklers for all loans.
• Prepare monthly reports for Executive Management and reconcile GL accounts.
• Ensure completeness verification and post quality control reviews per policies and regulatory requirements.
• Collaborate with stakeholders to resolve issues and potential fraud.
• Stay current with industry regulations and best practices.

Skills

Process improvement

Team coordination

Training & development

Reporting

Regulatory compliance

Tools

JHA Platform Loan System

Excel/Reporting tools

Job description

Golden Bank NA is seeking a Loan Servicing Officer/Senior Loan Servicing Specialist in Houston, TX to support Operations. The role focuses on improving processes, maintaining loan servicing procedures, and training staff within regulatory guidelines.

You will manage real estate, non-real estate and mortgage loan servicing, fundings, imaging, and monthly reporting for executive leadership. The position requires collaboration with the Loan Operations Management Team, strong attention to accuracy,