Loan Operations Servicing Specialist (Hotline)

American National Bank; Terrell (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

American National Bank in Terrell, TX is seeking a Loan Operations Servicing Specialist (Hotline) to perform clerical loan servicing duties, including document scanning, loan boarding, payoff processing, lien perfection, and escrow calculations. This role emphasizes accuracy and customer service for internal and external clients.

Qualifications include a high school diploma or GED and knowledge of loan documentation, banking, bankruptcy or insurance servicing.

Qualifications

• High School diploma or GED.
• Knowledge of various loan documentation, banking, bankruptcy or insurance servicing.

Responsibilities

• Processes payment, posting and conducts research.
• Handles investor loan reporting and billing.
• Handles general loan servicing duties.
• Handles bankruptcy issues.
• Provides a high level of customer service for internal and external customers.
• Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items and updates lists.

Skills

Customer service

Excel

MS Word

Basic math

Policy adherence

Education

High School diploma or GED

Tools

Calculator

Job description

Loan Operations Servicing Specialist (Hotline)

Job Category: Credit Operations

Requisition Number: LOANO004684

• Posted : August 6, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Terrell Operations
200 North Catherine
Terrell, TX 75160, USA

Terrell Operations
200 North Catherine
Terrell, TX 75160, USA

The Loan Operations Servicing Specialist (Hotline) performs a variety of clerical duties in conjunction with loan servicing that may include scanning and filing documents, loan boarding, processing payoffs, perfecting lien documents, and calculations and disbursements of escrow accounts. Other responsibilities include:

• Processes payment, posting and conducts research
• Handles investor loan reporting and billing
• Handles general loan servicing duties
• Handles bankruptcy issues
• Provides a high level of customer service for internal and external customers
• Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items and updates lists

Qualifications:

• High School diploma or GED
• General knowledge of various loan documentation, banking, bankruptcy or insurance servicing

Skills:

• Requires ability to handles complex and difficult customer problems; develop customer relationships; apply bank's policies and procedures and other guidelines
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.