Loan Operations Hotline Specialist

American National Bank Of Texa; Terrell (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

American National Bank Of Texa is seeking a Loan Operations Servicing Specialist (Hotline) in Terrell, TX. The role performs clerical loan servicing tasks such as scanning, filing, loan boarding, payoff processing, lien perfection, and escrow calculations.

You will handle payments, investor reporting, general servicing duties, and customer interactions, with bilingual English/Spanish encouraged. This on-site, full-time position requires accuracy and the ability to manage multiple tasks.

Qualifications

• High School diploma or GED.
• General knowledge of loan documentation, banking, bankruptcy or insurance servicing.

Responsibilities

• Processes payment, posting and conducts research.
• Handles investor loan reporting and billing.
• Handles general loan servicing duties.
• Handles bankruptcy issues.
• Provides a high level of customer service for internal and external customers.
• Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items and updates lists.

Skills

Customer service

Bank policies

Excel

MS Word

Basic math

Bilingual English/Spanish

Education

High School diploma or GED

Job description

American National Bank Of Texa is seeking a Loan Operations Servicing Specialist (Hotline) in Terrell, TX. The role performs clerical loan servicing tasks such as scanning, filing, loan boarding, payoff processing, lien perfection, and escrow calculations.

You will handle payments, investor reporting, general servicing duties, and customer interactions, with bilingual English/Spanish encouraged. This on-site, full-time position requires accuracy and the ability to manage multiple tasks.