Loan Operations Servicing Specialist (Hotline)

American National bank of Texas; Terrell (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

American National Bank of Texas is seeking a Loan Operations Servicing Specialist (Hotline) to perform clerical loan servicing tasks including scanning, filing, loan boarding and payoff processing. You will handle lien perfection, escrow calculations, investor reporting and general servicing duties while maintaining a high level of service for internal and external customers.

Candidates should have a high school diploma, basic math skills, and proficiency in Excel and Word; bilingual

Qualifications

• High School diploma or GED.
• General knowledge of loan documentation, banking or servicing.
• Bilingual English/Spanish encouraged.

Responsibilities

• Scan and file loan documents.
• Loan boarding and payoff processing.
• Perfect lien documents and escrow calculations.
• Prepare various reports.
• Handle investor loan reporting and billing.
• Provide high level customer service for internal and external customers.

Skills

Customer relations

Excel

MS Word

Basic math

Written instructions

Keyboarding

Education

High School diploma or GED

Tools

Calculator

Keyboarding

Job description

The Loan Operations Servicing Specialist (Hotline) performs a variety of clerical duties in conjunction with loan servicing that may include scanning and filing documents, loan boarding, processing payoffs, perfecting lien documents, and calculations and disbursements of escrow accounts. Other responsibilities include:

• Processes payment, posting and conducts research
• Pay-off quote processing
• Handles Credit Bureau disputes
• Prepares various reports
• Handles investor loan reporting and billing
• Handles general loan servicing duties
• Handles bankruptcy issues
• Provides a high level of customer service for internal and external customers
• Reports issues to bank personnel; sends notifications; reports progress, quotas, collection items and updates lists

Qualifications:

• High School diploma or GED
• General knowledge of various loan documentation, banking, bankruptcy or insurance servicing

Skills:

• Requires ability to handles complex and difficult customer problems; develop customer relationships; apply bank's policies and procedures and other guidelines
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.