Loan Operations Analyst: Drive Process Improvements

WESTERN STATE BANK; West Fargo (ND); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

5% discretionary annual bonus

ESOP

401(k) and company contributions

Health, dental, vision, life, and long

Paid time off and holidays

Employee assistance programs

Job summary

Western State Bank in West Fargo, ND seeks a Loan Operations Analyst to strengthen processes, systems, and controls behind lending operations. You will analyze work flows, identify efficiency opportunities, support compliance activities, and partner with teams across the organization.

The role emphasizes problem-solving, accuracy, collaboration, and the ability to translate complex procedures into repeatable workflows. Prior banking operations experience is preferred.

Qualifications

• High school diploma or equivalent.
• An associate degree in business, finance, accounting, or a related field plus at least 3 years of related experience, or at least 5 years of directly related experience.
• Experience in loan operations, loan servicing, collateral perfection, lending support, compliance support, or financial services operations.
• Strong attention to detail, organization, confidentiality, and follow-through.
• Ability to learn and work with banking systems, reporting tools, spreadsheets, workflow tools, and other technology.
• Strong written and verbal communication skills and the ability to work effectively with internal partners.

Responsibilities

• Reviewing loan operations processes and identifying opportunities to improve efficiency, controls, and consistency.
• Supporting compliance-related activities and reporting, including HMDA, CRA, FHLB, and other assigned requirements.
• Creating and improving procedures, job aids, checklists, and workflow documentation.
• Analyzing reports, trends, processes, and operational issues to help identify practical solutions.
• Supporting audit and regulatory exam readiness, including documentation, issue tracking, and follow-up.
• Partnering with Loan Operations, Compliance, Risk, Audit, lending teams, Business Systems, and other internal teams.
• Participating in system testing, process changes, implementation projects, and continuous improvement initiatives.
• Cross-training on critical Loan Servicing and Collateral Perfection functions to help provide dependable backup coverage.
• Researching operational questions and helping internal partners navigate loan operations processes.

Skills

Analytical

Detail-oriented

Organized

Communication

Adaptability

Education

Associate degree in business, finance, accounting, or related field

3–5 years of related experience

Tools

Navigator

Sageworks

LaserPro

Smartsheet

Quietrack

Job description

Western State Bank in West Fargo, ND seeks a Loan Operations Analyst to strengthen processes, systems, and controls behind lending operations. You will analyze work flows, identify efficiency opportunities, support compliance activities, and partner with teams across the organization.

The role emphasizes problem-solving, accuracy, collaboration, and the ability to translate complex procedures into repeatable workflows. Prior banking operations experience is preferred.