Loan Documentation & Client Success Specialist

Simmons Bank; Memphis (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Simmons Bank is seeking a Consumer Client Specialist to support bankers by servicing and updating loan files and documents. The role involves frequent client contact, ensuring accuracy, and maintaining strong service standards.

You will review documentation for compliance, coordinate with various partners, and help manage portfolio activity, including notices, renewals, and related client communications.

Qualifications

• HS Diploma or GED required.
• 2–4 years loan experience is required.
• Ability to read and interpret loan documentation and banking policies.
• Proactive communication and strong customer service skills.

Responsibilities

• Assist bankers by servicing, maintaining, and updating loan documentation.
• Coordinate preparation and review of loan documents for compliance.
• Monitor and report on past due or maturing loans and related issues.
• Communicate with clients, insurance agents, attorneys and title companies as needed.
• Support funding coordination for construction loan disbursements when required.

Skills

Communication

Customer Service

Time Management

Critical Thinking

Organizational Practices

Education

HS Diploma/GED

2-4 years loan experience

Tools

Lending Cycle

Argo

Synergy

MS Office

Job description

Simmons Bank is seeking a Consumer Client Specialist to support bankers by servicing and updating loan files and documents. The role involves frequent client contact, ensuring accuracy, and maintaining strong service standards.

You will review documentation for compliance, coordinate with various partners, and help manage portfolio activity, including notices, renewals, and related client communications.