Consumer Client Specialist

Simmons Bank; Bryant (AR); On-site; USD 34,000 - 52,000; Full time

Job summary

Simmons Bank in Bryant, AR seeks a Consumer Client Specialist to support bankers by servicing and updating loan documents and files. This role involves extensive interaction with customers and internal partners to ensure accurate documentation and timely processing.

The position emphasizes customer service, proactive communication, and teamwork across Loan Admin, CIS, and related departments. A high school diploma and 2–4 years of loan experience are required, with proficiency in MS Office and

Qualifications

• HS Diploma/GED required.
• 2-4 years' loan experience required.
• Strong customer service and communication skills required.

Responsibilities

• Manage moderate to high volume/complexity of loans efficiently.
• Coordinate preparation and review of loan documentation for compliance.
• Assist in collecting financial data and communicating with clients by phone/email.
• Monitor reports (past due, paid off loans, maturing lists) to inform bankers of issues.
• Provide retail support in certain markets (opening accounts, maintenance).
• Work with Portfolio Manager and others to facilitate funding and disbursements.

Skills

Communication

Customer Service

Time Management

Critical Thinking

Organizational Practices

Education

HS Diploma/GED

Tools

MS Office

Lending Cycle

Argo

Synergy

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Consumer Client Specialist position provides support to the company's bankers by servicing, maintaining and updating loan documentation and loan files. The position requires substantial interaction with new and current bank customers, both internal and external. This position also requires excellent customer service skills along with proactive communication abilities.

Essential Duties and Responsibilities

• Ability to manage moderate to high volume and/or complexity of loans consistently and regularly in an efficient manner.
• Coordinate the preparation of required loan documentation; review documentation for compliance with documentation requirements; coordinate the execution of loan documents; organize workflow for loan renewal; follow up with clients, insurance agents, Title Company and/ or attorney for missing loan documentation as necessary.
• Responsible for resolving exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit Policy. Ensure proper reporting and compliance for the bank.
• Work closely with the assigned banker to assist in collecting financial data and client phone/email communication to better manage the overall client relationship. Other client related services include wires, NSF accounts and overdrafts.
• Responsible for monitoring reports such as past due, paid off loans, criticized assets, and maturing loan lists to assist and proactively inform banker of potential or pending issues along with providing support to minimize administrative issues such client past dues.
• When needed, coordinate with Portfolio Manager and CCFG to facilitate funding of construction loan disbursements in accordance with bank policy.
• Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities to maximize the most out of the client relationships.
• Solid partnership with all ancillary departments within the bank to include the Loan Admin group, CIS, Loan Review, Special Assets, Bank Card, and Consumer Special Services.
• In certain markets, provide retail support for customers such as opening new accounts and performing account maintenance.
• Performs other duties and responsibilities as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read, write, analyze and comprehend simple instructions, routine business correspondence, financial reports and/or legal documents.
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
• Ability to manage problematic situations in a diplomatic manner.
• Moderate understanding of loan documentation, credit policy and banking regulation
• Moderate understanding of financial statements and their interpretations with ability to translate the essential details to the appropriate business partner.
• Moderate understanding of HMDA, CRA Community Development, and CRA Small Business Revenue
• In certain markets, moderate understanding and communication ability of the bank's retail services and processes.

Education and/or Experience

• HS Diploma/GED required
• 2-4 years' loan experience required

Computer Skills

• MS Office programs
• Moderate understanding of the bank's operating systems to include Lending Cycle, Argo, and Synergy or relative prior experience with similar operating systems

Certificates, Licenses, Registrations

• None

Other Qualifications (including physical requirements)

• Self-starter, ability to work independently.
• Demonstrate the ability to be proactive in judgment, multi-task, and be punctual and timely in performing tasks.

Skills Training:

• Communication
• Customer Service
• Time Management
• Critical Thinking
• Organizational Practices

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.