Service Loaner Coordinator

Charles Clark Auto; Pharr (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Clark Auto Group is seeking a Service Loaner Appointment Coordinator to book and coordinate service loaners, acting as the face of the Service Department for customers. The role requires enthusiasm, reliability, and a strong commitment to smooth transitions when cars need repair.

Ideal candidates will excel in front-desk communication, handle multiple channels (phone, email, in person), and work closely with Service Advisors to ensure timely loaner availability and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Experience handling inbound/outbound calls and emails.
• Excellent verbal and written communication skills.

Responsibilities

• Book and coordinate service loaner appointments by phone, in person, or email.
• Maintain loaner vehicle inventory and align with service team.
• Provide vehicle status information to customers and follow up as needed.
• Assist Service Advisors and managers; handle high-volume, fast-paced environment.

Skills

Excellent customer service

Outbound/inbound calls

Strong communication

Multi-tasking

Team player

Organizational skills

Phone and email handling

Education

High school diploma or equivalent

Tools

PC & Internet skills

Microsoft Office

Job description

Job Summary

The Service Loaner Appointment Coordinator is directly involved in booking and coordinating our customers with available service loaners. This position is the image and face of our Service Department to our Customers. We need enthusiastic, inherently helpful people on our team who will do their very best to make a bad situation (car needs repair!) the smoothest transition they can.

Required Experience

• Exude great customer service to customers
• Schedules, cancel, confirm and amend service appointments by phone, in person, or via email
• Extensive phone/email interaction
• Provides guests with vehicle status information when needed
• Responds to guests concerns via phone, in person, or email
• Setting up loaner vehicles or coordinating with the service department for vehicle repairs
• Managing loaner vehicle(s) inventory
• Directs telephone calls to the appropriate parties, as necessary
• Customer callbacks after the visit
• Communicates with callers in a professional, friendly, and efficient manner
• Assist Service Advisors and managers as needed.
• Performs other administrative duties, as assigned
• Ability to multi-task in a sometimes high-stress, demanding environment
• Maintains assigned workspace in an organized and clean manner
• Maintains a professional appearance at all times

Qualifications

• A high school diploma or equivalent.
• Experience handling in/outbound calls
• Excellent oral and written communication skills
• Strong organization & ability to multi-task
• Thrive in fast paced environment
• POSITIVE ATTITUDE AND TEAM PLAYER!!!!!
• Strong PC and Internet Skills
• Submit to and successfully pass a pre-employment background check.
• Pre-employment drug-screen and background administered.

ESSENTIAL DUTIES

Include the following. Other duties may be assigned.

We are looking for individuals who enjoy working in a fast-paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills. Will be directly responsible for monitoring loaner log and report. Will run reports for days in loaner. with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.

• Following and maintaining relationship with customers
• Determining each customer's vehicle needs by active listening
• Learning, understanding, and following call and email scripts
• Setting, confirming, and following up on loaners
• Other duties as required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and talk or hear. The team member frequently is required to walk. The team member is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus

Comments

We are an equal opportunity employer and a drug free workplace.

Location(s) Hiring

Clarkknapp Honda

Company

Clark Auto Group