Loaner Coordinator

Moss Motors; Lafayette (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Supportive team environment

Job summary

Moss Motors in Lafayette, LA is seeking a Loaner Coordinator in the Service Department. You will manage the dealership's loaner vehicle program, schedule reservations, track vehicles, inspect for damage, and ensure smooth transportation for customers while maintaining accurate records.

The role requires a valid driver's license, attention to detail, and the ability to explain policies to customers. A positive customer service mindset and compliance with safety and dealership procedures are

Qualifications

• Valid driver's license is required.
• Experience with DMV/MVR checks and background checks is preferred.
• Ability to explain policies clearly to customers.
• Strong attention to detail and record-keeping skills.

Responsibilities

• Coordinate the reservation, assignment, and return of loaner vehicles.
• Verify customer eligibility for loaners according to dealership policies.
• Explain loaner vehicle policies, insurance requirements, and customer responsibilities.
• Complete all required paperwork, agreements, and vehicle documentation.
• Inspect loaner vehicles before and after customer use, documenting any damage or concerns.
• Maintain accurate records of vehicle availability, mileage, fuel levels, and maintenance schedules.
• Monitor the loaner fleet to ensure vehicles are clean, fueled, and ready for customer use.
• Coordinate routine maintenance, repairs, and detailing for loaner vehicles.
• Communicate with service advisors regarding customer transportation needs.
• Track vehicle inventory and report usage trends, damages, or shortages to management.
• Follow safety, insurance, and regulatory requirements related to loaner vehicle operations.
• Address customer inquiries and resolve issues related to loaner vehicles in a professional manner.
• Assist with customer transportation arrangements such as shuttle services or rental vehicles when loaners are unavailable.

Skills

Customer service

Scheduling coordination

Record keeping

Policy compliance

Job description

Job Title: Loaner Coordinator

Department: Service Department

Reports To: Service Manager Position Summary

The Loaner Coordinator is responsible for managing the dealership's loaner vehicle program by scheduling, tracking, inspecting, and maintaining loaner vehicles for customers whose vehicles are being serviced. This role ensures a positive customer experience by providing efficient transportation solutions while maintaining accurate records and compliance with dealership policies.

Key Responsibilities

• Coordinate the reservation, assignment, and return of loaner vehicles.
• Verify customer eligibility for loaner vehicles according to dealership policies.
• Explain loaner vehicle policies, insurance requirements, and customer responsibilities.
• Complete all required paperwork, agreements, and vehicle documentation.
• Inspect loaner vehicles before and after customer use, documenting any damage or concerns.
• Maintain accurate records of vehicle availability, mileage, fuel levels, and maintenance schedules.
• Monitor the loaner fleet to ensure vehicles are clean, fueled, and ready for customer use.
• Coordinate routine maintenance, repairs, and detailing for loaner vehicles.
• Communicate with service advisors regarding customer transportation needs.
• Track vehicle inventory and report usage trends, damages, or shortages to management.
• Follow safety, insurance, and regulatory requirements related to loaner vehicle operations.
• Address customer inquiries and resolve issues related to loaner vehicles in a professional manner.
• Assist with customer transportation arrangements such as shuttle services or rental vehicles when loaners are unavailable.

We Offer:

• Competitive pay plan
• Medical, dental & vision benefits
• 401(k) plan
• Paid time off
• A supportive team and premium work environment

Candidates must posses a valid driver's license and pass an MVR screening, background check and drug testing.