Loan Collections Specialist: Commercial & Consumer

Northern Bank; Woburn (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Northern Bank is seeking a Collections Specialist to oversee the collections process for commercial, residential, and consumer loans. The role involves coordinating with loan officers, maintaining records, and ensuring compliance with regulatory guidelines.

Responsibilities include monitoring maturities, handling credit bureau disputes, supporting audits, and assisting customers. Strong communication and organizational skills are essential for success.

Qualifications

• 1-3 years’ experience in the lending area of a bank.
• Business Degree or related field preferred.
• Proficient in computers.
• Excellent communication and interpersonal skills.
• Good organizational skills.
• Ability to prioritize workflow and multitask.
• Ability to work independently and within a team.

Responsibilities

• Oversee collection activities for commercial, residential, and consumer loans by reviewing the past due report and contacting borrowers.
• Coordinate collections efforts with Commercial Loan Officers for commercial past due loans.
• Maintain accurate records of all collection efforts and customer contacts.
• Adhere to regulatory and compliance guidelines in place associated with collections.
• Assist in audits for the commercial, residential and consumer area associated with collections and other areas as needed.
• Monitor upcoming maturities and matured loans for payment processing.
• Respond to credit bureau disputes and update directly through e-Oscar or via the core system.
• Monitor daily maintenance reports from the core system for accuracy.
• Manage Bankruptcy tracking for consumer and commercial loans.
• Assist with customer inquiries as needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Independent work

Education

Business degree or related field

Tools

Computers

Job description

Northern Bank is seeking a Collections Specialist to oversee the collections process for commercial, residential, and consumer loans. The role involves coordinating with loan officers, maintaining records, and ensuring compliance with regulatory guidelines.

Responsibilities include monitoring maturities, handling credit bureau disputes, supporting audits, and assisting customers. Strong communication and organizational skills are essential for success.