Collections Specialist

Northern Bank; Woburn (MA); On-site; USD 60,000 - 75,000; Full time

Job summary

Northern Bank is seeking a Collections Specialist to oversee the collections process for commercial, residential, and consumer loans. The role involves coordinating with loan officers, maintaining records, and ensuring compliance with regulatory guidelines.

Responsibilities include monitoring maturities, handling credit bureau disputes, supporting audits, and assisting customers. Strong communication and organizational skills are essential for success.

Qualifications

• 1-3 years’ experience in the lending area of a bank.
• Business Degree or related field preferred.
• Proficient in computers.
• Excellent communication and interpersonal skills.
• Good organizational skills.
• Ability to prioritize workflow and multitask.
• Ability to work independently and within a team.

Responsibilities

• Oversee collection activities for commercial, residential, and consumer loans by reviewing the past due report and contacting borrowers.
• Coordinate collections efforts with Commercial Loan Officers for commercial past due loans.
• Maintain accurate records of all collection efforts and customer contacts.
• Adhere to regulatory and compliance guidelines in place associated with collections.
• Assist in audits for the commercial, residential and consumer area associated with collections and other areas as needed.
• Monitor upcoming maturities and matured loans for payment processing.
• Respond to credit bureau disputes and update directly through e-Oscar or via the core system.
• Monitor daily maintenance reports from the core system for accuracy.
• Manage Bankruptcy tracking for consumer and commercial loans.
• Assist with customer inquiries as needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Teamwork

Independent work

Education

Business degree or related field

Tools

Computers

Job description

SUMMARY

The Collections Specialist is responsible for overseeing the collections of commercial, residential and consumer loans.

ESSENTIAL FUNCTIONS

• Manage the collection activities for commercial, consumer and residential loans by reviewing the past due report contacting borrowers.
• Coordinate collections efforts with Commercial Loan Officers for commercial past due loans.
• Maintaining accurate records of all collection efforts and customer contacts.
• Adhere to regulatory and compliance guidelines in place associated with collections.
• Assist in audits for the commercial, residential and consumer area associated with collections and other areas as needed.
• Monitor upcoming maturities and matured loans for payment processing.
• Respond to credit bureau disputes and update directly through e-Oscar or via the core system.
• Monitor daily maintenance reports from the core system for accuracy.
• Manage Bankruptcy tracking for consumer and commercial loans.
• Assist with customer inquiries as needed.

JOB QUALIFICATIONS

• 1-3 years’ experience in the lending area of a bank.
• Business Degree or related field preferred.
• Proficient in Computers.
• Excellent communication and interpersonal skills.
• Good organizational skills.
• Ability to prioritize workflow and succeed in a multitasking environment.
• Ability to work independently and within a team.

About Northern Bank & Trust Company

Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of over $3 billion with 12 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook /NorthernBankM A/, Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).