Loan Collections Specialist

Lone Star National Bank; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Loan Collections Specialist to join their team. In this role, you will assist with the collection of charged-off loans while ensuring compliance with federal and state regulations. Your responsibilities will include making collection calls, preparing reports, and maintaining knowledge of internal risk controls. The ideal candidate will have a high school diploma, at least two years of experience in a financial institution, and strong communication skills. Join a company committed to community involvement and professional growth, where your contributions will make a significant impact.

Qualifications

• High School Diploma required; 2+ years in financial institution preferred.
• Bilingual skills and knowledge of loan collection laws are a plus.

Responsibilities

• Assist in collecting charged-off loans through calls and notices.
• Prepare daily/monthly reports and process payments and collections.
• Maintain compliance with federal and state laws and bank policies.

Skills

Customer relations

Communication skills

Organizational skills

Bilingual (English and Spanish)

Knowledge of bankruptcy and loan collection laws

Typing (40-50 wpm)

Attention to detail

Education

High School Diploma or G.E.D

Tools

Word processing software

Spreadsheet software

Job description

Job Details Job Location: Water Tower Loan Admin - McAllen, TX Salary Range: Undisclosed

JOB SUMMARY

The Loan Collections Specialist assists with the collection of charged-off loans.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Makes phone calls, outside collection calls, and mails collection notices
• Prepares and maintains daily and monthly reports
• Processes transactions relating to payments and collections and various dispositions of assets
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

QUALIFICATIONS

• High School Diploma or G.E.D
• At least two years of experience working at a financial institution
• Team player with a positive and professional attitude and work ethic
• Knowledge of bankruptcy and loan collection laws and commercial and/or consumer lending background are preferred
• Typing 40-50 wpm, telephone etiquette and working knowledge of word processing and spreadsheet software
• Excellent organizational, interpersonal, customer relations and communication skills
• Ability to multitask and meet deadlines with acute attention to detail and mental concentration
• Bilingual skills in English and Spanish
• Use of own reliable vehicle and a valid Texas driver license
• Ability to sit for long periods of time in front of a personal computer which may cause visual strain
• Ability to maintain confidentiality of all collection and loan related information

ORGANIZATION

• This position reports to the Loan Collections Supervisor
• This position does not oversee other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.