Enrollment Services Specialist (Education Support Specialist II)

Laurel Ridge Community College; Middletown (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Benefits package

Job summary

Laurel Ridge Community College is seeking an Enrollment Services Specialist (Education Support Specialist II) to deliver high-quality frontline service at the Middletown Campus. You will greet students and visitors, guide them through admissions, financial aid, and residency processes, and resolve enrollment issues using the SIS system.

This role demands strong communication and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Proven ability to deliver high-quality customer service in a fast-paced environment.
• Effective written and oral communication with diverse student populations.
• Ability to manage multiple tasks and deadlines while maintaining confidentiality.

Responsibilities

• Provide Welcome Desk coverage and respond to student, visitor, and staff inquiries.
• Assist with admissions, advising, financial aid, and residency processes as needed.
• Use SIS to resolve holds, data changes, and enrollment requests; maintain accurate records.

Skills

Customer service

Communication

Multitasking

Office software

Education

Higher education experience

Tools

SIS

Job description

Enrollment Services Specialist (Education Support Specialist II)

Posting Details

• Working Title | Enrollment Services Specialist (Education Support Specialist II)
• Role Title | Education Support Spec II
• Role Code | 29143-SW
• FLSA | Nonexempt
• Pay Band | 03
• Position Number | 29800006
• Agency | Laurel Ridge Community College
• Division | Laurel Ridge Community College (Div)
• Work Location | Frederick - 069
• Hiring Range | The hiring range for this position is $35,012.00-$45,122.00.
• Emergency/Essential Personnel | No
• EEO Category | 6-Administrative Support
• Full Time or Part Time | Full Time
• Does this position have telework options? -Telework options are subject to change based on business needs- | No
• Does this position have a bilingual or multilingual skill requirement or preference? |
• Work Schedule | This position is seated in person at the Middletown Campus, providing coverage Monday-Thursday 8am-5pm and Fridays 8am-12pm. Occasional evening and weekend coverage may be required.
• Sensitive Position | No

Job Description

The Enrollment Services Specialist creates a welcoming and service-oriented experience by providing Welcome Desk coverage and serving as the first point of contact for current and prospective students, visitors, and community members. The position delivers accurate information and responsive support through email, phone, chat, and in-person interactions.

The Enrollment Services Specialist serves as a resource during the new student process by assessing student progress and connecting students to the appropriate next steps or resources, such as new student coaches, orientation, advising, and financial aid. The Enrollment Services Specialist will collect, review, and evaluate domicile appeal documentation, making a sound determination of tuition status by interpreting Virginia state law and in accordance with SCHEV guidelines.

The Enrollment Services Specialist requires use of SIS to facilitate enrollment services functions, including but not limited to resolving admissions holds, change of data, program plan changes, enrollment requests, and residency updates. The Enrollment Services Specialist works in collaboration with Student Services departments college-wide to support shared initiatives. Performs other duties as assigned and serves as backup evening coverage.

This position is seated in person at the Middletown Campus, providing coverage Monday-Thursday 8am-5pm and Fridays 8am-12pm. Occasional evening and weekend coverage may be required.

Compensation and Benefits

The hiring range for this position is $35,012.00-$45,122.00. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Click here to learn about Laurel Ridge Community College. Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email [e-mail] for further information. Sponsorship of an employee’s work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials. Ability to effectively communicate both orally and in writing in a positive, clear, concise method to a diverse customer population. Demonstrated ability to manage and prioritize multiple projects simultaneously in a fast-paced environment while meeting deadlines, effectively handling interruptions, and making timely, sound decisions Demonstrated ability to assess and interpret the needs of students, faculty, and staff and apply appropriate policies, procedures, and resources to determine and implement effective solutions. Demonstrated ability to maintain the confidentiality, security, and integrity of student records and sensitive information in compliance with applicable policies, procedures, and regulations. Proven experience providing a high level of professional service and support to individuals from diverse backgrounds, with a demonstrated commitment to positive customer experiences Demonstrated knowledge of successfully employing office practices, techniques, and technology

Additional Considerations

Higher Education experience, preferably with a focus in Admissions, Advising, Financial Aid or Records preferred Ability to communicate effectively in Spanish, both verbally and in writing, or demonstrated capacity and willingness to acquire proficiency to meet the needs of the position preferred

Operation of a State Vehicle

No

Supervises Employees

No

Required Travel

Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.

Posting Detail Information

• Posting Number | CLS_4692P
• Recruitment Type | General Public - G
• Number of Vacancies | 1
• Position End Date (if temporary) |
• Job Open Date | 08/27/2026
• Job Close Date | 09/10/2026
• Open Until Filled |
• Agency Website | https://laurelridge.edu/
• Contact Name | Kris Iden
• Email | [e-mail]
• Phone Number |

Additional Information

• Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
• EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
• ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
• E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Applicant Documents

• Resume
• Cover Letter/Letter of Application
• Unofficial Transcripts
• Other Document
• Alternative Hiring Process Letter
• SF-50 (Documentation of involuntary separation from Federal Agency)

Contact Information

• [phone]
• [e-mail]