Loan Application Support Lead (Hybrid)

Enova International; Chicago (IL); Hybrid; USD 51,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Roth option

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition program

Charitable matching and volunteer day

Job summary

Enova International in Chicago, IL is seeking a Loan Application Support Supervisor to oversee the day-to-day functions of a team of representatives. You will teach, train, and mentor staff in a fast-paced environment to ensure a quality customer experience and maximum efficiency.

This hybrid role reports to the Department Manager. Requirements include 3 years of leadership experience in financial services or loan operations and excellent communication skills.

Qualifications

• 3 years of leadership experience in related capacity.
• Experience within the financial industry and/or loan operations.
• Excellent written and verbal communication skills.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Capable of remaining calm under pressure and navigating tense situations.

Responsibilities

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Skills

Leadership

Coaching

Communication

Mentoring

Performance management

Team management

Job description

Enova International in Chicago, IL is seeking a Loan Application Support Supervisor to oversee the day-to-day functions of a team of representatives. You will teach, train, and mentor staff in a fast-paced environment to ensure a quality customer experience and maximum efficiency.

This hybrid role reports to the Department Manager. Requirements include 3 years of leadership experience in financial services or loan operations and excellent communication skills.