Loan Applications Team Lead - Hybrid, Coaching & Metrics

Socket.dev; South Jordan (UT); Hybrid; USD 51,000 - 57,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) matching

PTO & paid holidays

Sabbatical program

Summer hours

Paid parental leave

DEI groups

Employee recognition program

Charitable matching

Job summary

Enova International is seeking a Loan Application Support Supervisor to lead a team of representatives, providing coaching and mentoring in a fast-paced environment. The role reports to the Department Manager and focuses on quality customer experience and operational efficiency.

The position requires 3 years of leadership experience in a financial/loan setting, strong communication, and the ability to coach and motivate staff.

Qualifications

• 3 years of leadership experience in related capacity.
• Experience within the financial industry and/or loan operations.
• Excellent written and verbal communication skills.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Capable of remaining calm under pressure and navigating tense situations, especially during busy hours.

Responsibilities

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Skills

Leadership

Coaching

Communication

Finance industry experience

Job description

Enova International is seeking a Loan Application Support Supervisor to lead a team of representatives, providing coaching and mentoring in a fast-paced environment. The role reports to the Department Manager and focuses on quality customer experience and operational efficiency.

The position requires 3 years of leadership experience in a financial/loan setting, strong communication, and the ability to coach and motivate staff.