Loan Administration Specialist

Milestone Bank; Troy (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Milestone Bank is seeking a Loan Administration Specialist to manage the payment processing cycle, perform data entry, and assist with document generation. The role requires a proactive, self-starting mindset and the ability to adapt to changing processes in a fast-paced environment.

Ideal candidates will have strong communication, attention to detail, and experience in banking/financial services. This hybrid position is based in Troy, MI, with duties across the loan administration workflow.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• 2-3 years of experience in commercial banking or financial services required.
• Effective written and verbal communication, attention to detail, and accuracy.

Responsibilities

• Administer payment processing cycle and data entry.

Skills

Communication

Organizational skills

Multi-tasking

Reliability

Self-starter

Adaptability

Microsoft Office

Education

High School Diploma or GED

2-3 years banking/finance experience

Tools

LeasePlus

FPS Gold

Microsoft GP

Huntington Business Online

Job description

The Loan Administration Specialist position will administer the payment processing cycle, complete data entry, assist with generating documents as well as other general administrative tasks. The successful team member will be a self-starter who is self-motivated, initiates proactive solutions to solve problems and pursues continuous process improvements. This role requires the ability to juggle multiple priorities in a fast-paced environment, a positive, can-do attitude, and comfort operating in an environment where processes and priorities can change. Strong communication skills, attention to detail and accuracy are critical.

Duties/Responsibilities:

The essential functions include, but are not limited to the following:

• Performs general administrative duties and other related duties in the loan administration department.
• Performs booking process in LeasePlus and/or FPS Gold.
• Responsible for payment posting, payment reversals and returns, cash transfers and/or credit card payments.
• Maintains the Customer ACH process.
• Completes multiple LeasePlus related activities.
• Responsible for ensuring that personal property tax is accurately assessed and data records are maintained. Coordinate and effectively communicate between different individuals and departments to ensure that property tax activities are complete and in compliance with all applicable requirements.
• Processes terminations in SalesForce and LeasePlus.
• Responsible for collection and distribution of incoming and outgoing mail and packages, including FedEx or UPS shipments.
• Retrieve and collect mail from the post office on a daily basis, ensuring timely processing, distribution, and handling of incoming and outgoing correspondence.
• Provides support with collateral management, including UCC and title releases and/or modifications, as needed.
• Responsible for reporting related to LeasePlus
• Provides backup support for multiple administrative functions.
• Prepare customer invoices
• Performs other related duties and projects as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Effective written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multi-task and prioritize assigned tasks and responsibilities
• Must be reliable and trustworthy
• Self-starter who takes initiative and works well with minimal supervision
• Positive, can-do attitude with a willingness to take on new tasks and responsibilities
• Comfortable operating in a fast-paced, evolving environment and adaptable to changing priorities and processes
• Proficient with Microsoft Office and related software.
• Experience with LeasePlus, FPS Gold, Microsoft GP and Huntington Business Online a plus, but not required.
• Ability to work both in a team environment & independently both virtually and in the office (hybrid structure).

Education and Experience:

• High School Diploma or GED required; an equivalent combination of education, training, and relevant experience may be considered.
• Minimum of 2-3 years of experience in commercial banking, financial services, or a related industry required.

Location

This is a hybrid position reporting to our Troy, MI office three days a week (Tues. Wed. Thurs).

Due to business and compliance requirements, this position is not open to candidates residing in certain states or jurisdictions. At this time, we are unable to consider applicants who reside in California, Washington State, Washington, D.C., Massachusetts, Oregon, Maine, New York, Connecticut, Illinois, Montana, or Colorado.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Professional office setting, a primarily sedentary position requiring long periods of time working at a computer. May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

E-Verify

Milestone participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.