Loan Servicing Specialist II

Citizens Business Bank; Rancho Cucamonga (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Citizens Business Bank in Rancho Cucamonga, CA is seeking a Loan Servicing Specialist II to perform routine to moderate clerical duties within the Mid Office Operations Center. You will analyze boarding data, maintain credit facilities in the loan system, and process routine commercial loan/lease transactions with customer visibility.

The ideal candidate has a High School diploma or GED and at least 3 years of loan servicing experience, with proficiency in MS Office and mainframe loan systems.

Qualifications

• High School diploma or GED; and a minimum 3 years loan servicing experience.
• Ability to read, analyze and interpret general business materials; strong written and verbal communication.

Responsibilities

• Board all loan, leases, commitments, SWAPs, mortgage pools, letters of credit, participations/syndications, SBA loans, and related collateral.
• Fund all loans and maintenance transactions; process next-day callbacks.
• Respond to customer inquiries and provide The Citizens Experience to customers.
• Prepare payoff requests and respond to research requests.

Skills

MS Office

Mainframe loan systems

Lease Complete

Education

High School diploma or GED

Tools

MS Office (Word, Excel)

Mainframe loan systems (FISERV)

Lease Complete

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Loan Servicing Specialist II

Full Time Mid Office Operations Center, Rancho Cucamonga, CA, US

3 days ago Requisition ID: 2792

Salary Range: $20.00 To $24.08 Annually

Summary

Under limited supervision, perform a variety of routine to moderate clerical duties. Research and analyze boarding data and maintenance transactions for completeness and consistency with the signed Note or Change In Terms documents. Review and perform all maintenance to all credit facilities on the loan and/or lease system. Responsible for the timely and accurate processing of routine to moderate commercial loan/lease transactions with customer visibility, requiring attention to detail. Employees in this classification interact with internal and/or external customers, handling routine to moderate customer inquiries and requests.

Essential Duties and Responsibilities:

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Board all loan, leases, commitments, SWAPs, mortgage pools, letters of credit, participations/syndications, SBA loans, FAS91 cost and fee deferrals and collateral
• Board all maintenance transactions.
• Fund all loans, except those requiring funding via Wire transfer or Official Check
• Process next-day callback
• Process and maintain charge-off and recovery transactions associated with Lease Complete
• Maintain all required reports.
• Prepare and respond to requests for payoff
• Process research requests, as received
• Respond to customer inquiries
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or GED; and a minimum 3 years loan servicing experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze and interpret loan system reports and legal documents. Ability to respond to common inquiries or complaints from customers or regulatory agencies. Ability to effectively present information to department management, credit administrators and relationship managers.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Proficient in MS Office (Word, Excel)
• Proficient in the use of mainframe loan systems, preferably FISERV
• Proficient in the use of PC based loan systems, preferably Lease Complete

Certificates, Licenses, Registrations

None

Other Skills and Abilities

• Familiar with standard U.S. commercial, consumer and real estate lending policies
• Familiar with standard U.S. note department workflow
• Knowledge of U.S. federal and California state banking laws and regulations related to banking
• Personal success factors include:
• Team player
• Sets high standards for self and team
• Adapts well to changes
• Takes the initiative
• Ability to work under pressure

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Summary Under limited supervision, perform a variety of routine to moderate clerical duties. Research and analyze boarding data and maintenance transactions for completeness and consistency with the signed Note or Change In Terms documents. Review and perform all maintenance to all credit facilities on the loan and/or lease system. Responsible for the timely and accurate processing of routine to moderate commercial loan/lease transactions with customer visibility, requiring attention to detail. Employees in this classification interact with internal and/or external customers, handling routine to moderate customer inquiries and requests.

Essential Duties and Responsibilities:

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Board all loan, leases, commitments, SWAPs, mortgage pools, letters of credit, participations/syndications, SBA loans, FAS91 cost and fee deferrals and collateral
• Board all maintenance transactions.
• Fund all loans, except those requiring funding via Wire transfer or Official Check
• Process next-day callback
• Process and maintain charge-off and recovery transactions associated with Lease Complete
• Maintain all required reports.
• Prepare and respond to requests for payoff
• Process research requests, as received
• Respond to customer inquiries
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or GED; and a minimum 3 years loan servicing experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze and interpret loan system reports and legal documents. Ability to respond to common inquiries or complaints from customers or regulatory agencies. Ability to effectively present information to department management, credit administrators and relationship managers.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

• Proficient in MS Office (Word, Excel)
• Proficient in the use of mainframe loan systems, preferably FISERV
• Proficient in the use of PC based loan systems, preferably Lease Complete

Certificates, Licenses, Registrations

None

Other Skills and Abilities

• Familiar with standard U.S. commercial, consumer and real estate lending policies
• Familiar with standard U.S. note department workflow
• Knowledge of U.S. federal and California state banking laws and regulations related to banking
• Personal success factors include:
• Team player
• Sets high standards for self and team
• Adapts well to changes
• Strong can do attitude
• Takes the initiative
• Ability to work under pressure
• Attention to detail

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range: $20.00 To $24.08 Hourly

Exact compensation may vary based on skills, experience and/or education, and location.