Loan Operations Specialist

Sunwest Bank; Meridian (ID); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sunwest Bank Employee Benefits

Job summary

Sunwest Bank in Meridian, Idaho seeks a Loan Operations Specialist to manage servicing and operational aspects of the loan portfolio and partner with bank teams to deliver exceptional customer service to internal and external customers.

Key duties include ensuring timely payment processing, verifying loan file completeness, handling non-accruals and charge-offs, reviewing outside counsel loan documents, processing recoveries, and managing collateral and flood insurance with strict adherence to

Qualifications

• Ability to provide courteous, knowledgeable and professional customer service in person and over the phone.
• Strong PC skills including Microsoft Word, Excel, Outlook and internet navigation.
• Accurate data entry into multiple software systems.
• Knowledge of loan processing practices for Commercial, Real Estate and Consumer loans.
• Familiarity with loan files and documents.

Responsibilities

• Ensure timely completion of payment processing.
• Verifies completeness and accuracy of all loan files with necessary documentation and signatures.
• Process Non-Accrual and charge-off transactions.
• Review Outside Counsel Loan Documents.
• Process loan recoveries.
• Process incoming demand requests, wires and payoffs, release of collateral.
• Follow up and tracking of collateral and flood insurance.
• Maintain collateral files and documentation.
• Weekly, Monthly and Annual GL Balancing & Reconciliation as needed.
• Board loans of a complex nature ensuring accuracy of the loan data.
• Assist in callback duties for loan payments, advances and new loans.
• Follow up on servicing tickler reports.
• Provide feedback and assist new hires as needed.
• Assist with Documentation and Loan Boarding as needed.

Job description

The Loan Operations Specialist is responsible for performing all servicing and operational aspects relative to the loan portfolio. The position will partner with all business within the Bank to offer exceptional customer service to both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure timely completion of payment processing
• Verifies completeness and accuracy of all loan files with necessary documentation and signatures
• Process Non-Accrual and charge-off transactions
• Review Outside Council Loan Documents
• Process loan recoveries
• Process incoming demand requests, incoming wires and payoffs, release of collateral.
• Follow up and tracking of collateral and flood insurance
• Maintain collateral files and documentation
• Weekly, Monthly and Annual GL Balancing & Reconciliation as needed
• Board loans of a complex nature ensuring accuracy of the loan data
• Assist in callback duties for loan payments, advances and new loans
• Follow up on servicing tickler reports
• Provide feedback and assist new hires as needed
• Assist with Documentation and Loan Boarding as needed

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations.
• Adheres to local, state and federal laws
• Understands and complies with all company rules and regulations
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the
• BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT Identity Theft, Information Technology and GLBA.
• Additional duties as assigned as it relates to the position.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

MINIMUM QUALIFICATIONS

• Ability to provide courteous, knowledgeable and professional customer service both in person and on the telephone.
• Strong skills operating a personal computer including Microsoft Word, Microsoft Excel, Microsoft Outlook and navigating the internet.
• Ability to perform accurate data input into a variety of software.
• Knowledge of loan processing practices, methods and procedures.
• Knowledge of Commercial, Real Estate and Consumer loan files and documents.

PHYSICAL DEMANDS

Standing, walking and squatting less than fifty percent of the work shift Required to lift, move and carry up to 40 pounds Ability to read, count and write to accurately complete all documentation and reports Must be able to see, hear and speak in order to communicate with employees and other customers Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms (Check the box that applies by double clicking on the box.) Sedentary: Limited activity, no lifting, limited walking Moderate: Mostly standing, walking, bending, frequent lifting Light: Office work, some lifting, bending, stooping or kneeling, walking Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT

The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance Noise levels are considered moderate