Loan Admin & Customer Care Specialist

Southwest National Bank; Wichita (KS); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401K match

Profit sharing

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSAs

Paid time off

Casual attire

Job summary

Southwest National Bank in Wichita, KS is seeking a Consumer Loan Administrative Assistant to provide expert administrative support for loan operations. The role handles inquiries, payment processing, and documentation with accuracy and regulatory awareness.

Ideal candidates will have a high school diploma, one year of customer service, and strong communication. The position requires weekly activity in a fast-paced banking environment and occasional Saturday work.

Qualifications

• High school diploma or equivalent.
• Minimum of one year customer service experience.
• Ability to work one Saturday a month.
• Strong oral and written communication skills.
• General computer knowledge with proficiency in Microsoft.
• Strong attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries regarding loan accounts in a professional and timely manner.
• Manage incoming phone calls, providing exceptional administrative support and directing inquiries to the appropriate team members.
• Prepare and review new loan documentation with a high degree of accuracy to ensure compliance with financial regulations and internal bank policies.
• Process and post loan payments accurately within the core banking system and bank-partnered payment platforms.
• Calculate payoff quotes, process payoff checks, and prepare closed loan documents.
• Audit daily data entry for accuracy and completeness.
• Perform general administrative duties and generate various loan-related documents.

Skills

Customer service

Communication

Microsoft Office

Attention to detail

Weekend availability

Data entry

Fast-paced environment

Education

High school diploma or equivalent

Tools

Core banking systems

Job description

Southwest National Bank in Wichita, KS is seeking a Consumer Loan Administrative Assistant to provide expert administrative support for loan operations. The role handles inquiries, payment processing, and documentation with accuracy and regulatory awareness.

Ideal candidates will have a high school diploma, one year of customer service, and strong communication. The position requires weekly activity in a fast-paced banking environment and occasional Saturday work.