Consumer Loan Admin: Detail‑Driven Customer Support

Southwest National Bank; Wichita (KS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401K and employer match

Profit sharing plan

Medical, dental, and vision insurance

Life and disability insurance

Catastrophic insurance

Flexible spending account

Paid vacation, sick and bereavement le

Paid-time off to engage monthly with社区

Free or discount banking services

Monday and Friday Southwest logo logo?

Job summary

Southwest National Bank is seeking a detail-oriented Consumer Loan Admin to support loan services in Wichita, KS. You will respond to inquiries, process payments, prepare loan docs, and assist with payoff quotes while ensuring accuracy and regulatory compliance.

Join a community-focused bank that values service, teamwork, and professional growth. Weekend coverage is occasional, with a friendly, collaborative office environment.

Qualifications

• Respond to customer inquiries regarding loan accounts in a professional and timely manner.
• Manage incoming phone calls, providing exceptional administrative support and directing inquiries to the appropriate team members.
• Prepare and review new loan documentation with a high degree of accuracy to ensure compliance with financial regulations and internal bank policies.
• Process and post loan payments accurately within the core banking system and bank-partnered payment platforms.
• Calculate payoff quotes, process payoff checks, and prepare closed loan documents.
• Audit daily data entry for accuracy and completeness.
• Perform general administrative duties and generate various loan-related documents.

Responsibilities

• Respond to customer inquiries regarding loan accounts in a professional and timely manner.
• Manage incoming phone calls, providing exceptional administrative support and directing inquiries to the appropriate team members.
• Prepare and review new loan documentation with a high degree of accuracy to ensure compliance with financial regulations and internal bank policies.
• Process and post loan payments accurately within the core banking system and bank-partnered payment platforms.
• Calculate payoff quotes, process payoff checks, and prepare closed loan documents.
• Audit daily data entry for accuracy and completeness.
• Perform general administrative duties and generate various loan-related documents.

Skills

Customer service

Communication skills

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Southwest National Bank is seeking a detail-oriented Consumer Loan Admin to support loan services in Wichita, KS. You will respond to inquiries, process payments, prepare loan docs, and assist with payoff quotes while ensuring accuracy and regulatory compliance.

Join a community-focused bank that values service, teamwork, and professional growth. Weekend coverage is occasional, with a friendly, collaborative office environment.