Loan Operations & Customer Support Specialist

First National Bank of Hutchinson; Goddard (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

First National Bank of Hutchinson in Goddard, Kansas, seeks a Lending Assistant to support the Loan Department and assist loan officers with day-to-day lending tasks. The role emphasizes maintaining privacy, providing quality service to customers, and presenting a professional image of the bank.

Responsibilities include coordinating documents, assisting with business development initiatives, generating reports, and participating in bank and community events.

Qualifications

• High level of confidentiality is a must.
• Excellent attention to detail and organizational skills.
• Proactive with ability to follow through to completion.
• Excellent communication skills and business writing skills.
• Ability to work independently.
• MS Office – Word and Excel.
• Understanding of Bank Products and Services.
• Community involvement is encouraged.
• Demonstrated ability to manage multiple priorities under tight deadlines.

Responsibilities

• Assists loan officers with duties related to lending
• Assists with business development initiatives
• Coordinates with loan operations staff and lenders to execute accurate documents needed for lending
• Schedules or attends meetings and training sessions as appropriate
• Generates reports as needed
• Assists in gathering data for audits and follow up reports
• Responds verbally or in writing to inquiries and correspondence from customers and employees, and solves issues if they arise
• Prepares loan supporting documents and performs a variety of clerical duties requiring knowledge of departmental procedures
• Participate in bank and community events outside of normal banking hours as requested
• Cross-sells financial institution products and services as appropriate
• Assists other departments on a temporary basis as needed during peak hours
• Project friendliness and professionalism in appearance, attitude, and communication, when dealing with customers, coworkers, and external contacts

Skills

Confidentiality

Attention to detail

Proactive

Communication skills

Independent work

MS Office (Word, Excel)

Bank products knowledge

Community involvement

Multi-tasking

Tools

MS Office

Job description

First National Bank of Hutchinson in Goddard, Kansas, seeks a Lending Assistant to support the Loan Department and assist loan officers with day-to-day lending tasks. The role emphasizes maintaining privacy, providing quality service to customers, and presenting a professional image of the bank.

Responsibilities include coordinating documents, assisting with business development initiatives, generating reports, and participating in bank and community events.