Adjuster

Popular; San Juan (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Popular is hiring a collections specialist in Puerto Rico. You will locate and notify customers by phone, guiding them to resolve delinquent accounts and secure payment arrangements. Requires 1+ year experience in collections or customer service, and bilingual Spanish/English communication skills.

The role is on-site with standard weekday hours and a focus on accurate record-keeping and policy compliance. Knowledge of MS Office 365 is a plus, and attention to detail is essential.

Qualifications

• 24-60 Bachelor's degree credits approved.
• At least one year of related experience in collections or customer service.
• Bilingual in Spanish and English with strong communication skills.

Responsibilities

• Contact customers by phone to provide guidance and ensure payment of delinquent accounts.
• Communicate with customers to identify reasons for payment delays and offer payment alternatives.
• Receive payments and record transactions in customer accounts.
• Update financial and demographic information and document collection efforts.
• Perform customer skip tracing when necessary using available resources.
• Maintain productivity and quality metrics per standards.
• Comply with internal collection policies and confidentiality requirements.
• Identify and report issues affecting processes or systems.
• Collaborate on departmental initiatives as required.

Skills

Spanish & English

Customer service

Negotiation

Communication

Multitasking

Teamwork

Education

Bachelor's degree credits approved

Tools

Microsoft Office 365

Job description

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Date: Oct 20, 2026

Location:

San Juan-Cupey, PR

Company: Popular

Workplace Type: On-site

Job Type

Full Time Opportunity

Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

• Contact customers by phone to provide guidance and ensure payment of delinquent accounts.
• Communicate with customers to identify the reasons for payment delays and provide guidance on payment alternatives, debt restructuring options, and obtain verbal payment agreements.
• Receive payments and accurately record transactions in customer accounts in accordance with applicable procedures.
• Update financial and demographic information and document collection efforts in the appropriate systems.
• Perform customer skip tracing when necessary, using tools such as postal inquiries and other relevant sources.
• Maintain productivity and quality metrics in accordance with Division standards.
• Comply with internal collection policies, confidentiality requirements, and customer service practices.
• Identify and report issues affecting processes, systems, or the management of consumer account collections.
• Collaborate on departmental initiatives as required by operational needs or supervisor assignments.

Education

24-60 Bachelor's degree credits approved

Experience

At least one year of related experience in collections or customer service.

Other Qualifications

• Excellent customer service, negotiation, and conflict resolution skills when dealing with customers in challenging situations.
• Ability to identify customer issues and needs and provide a variety of alternatives and solutions.
• Excellent interpersonal skills and the ability to work effectively in a team environment.
• Strong verbal and written communication skills in both Spanish and English.
• Ability to prioritize work and manage multiple tasks simultaneously.
• Ability to work under pressure and meet deadlines.
• Knowledge of regulations and policies applicable to collections.(preferred)
• Knowledge of products such as conventional auto loans, auto leases, reserve lines of credit, personal loans, and credit cards (consumer and commercial).
• Proficiency in Microsoft Office 365 applications, including Outlook, Teams, Excel, and Word.
• Ability to accurately document collection activities and meet assigned performance metrics.
• Ability to work independently with minimal supervision.

Work Schedule

Monday to Friday: 9:00am - 6:00pm

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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