Branch Customer Service & Loans Specialist

FirstBank Florida; Vega Alta (PR); On-site; USD 25,000 - 36,000; Full time

Job summary

Money Express is seeking an energetic Service Representative at Vega Alta Branch to deliver excellent customer service while promoting Money Express products. The role involves processing loan applications, verifying information, and ensuring accurate cash handling in a busy branch environment.

Ideal candidates have at least 6 months in sales or customer service, basic math skills, and the ability to work in a team. Transfer possibilities within Puerto Rico and Florida networks may apply.

Qualifications

• Minimum 6 months of sales, customer service, or collections experience.
• 24 credits toward an Associate or Bachelor’s degree, or banking courses, or a high school diploma with 2 years of related experience.
• Willingness to transfer to other branches within the geographic area.

Responsibilities

• Provide high-level service to clients and promote Money Express products and services.
• Fill out loan applications and verify information.
• Validate client identities and notify when irregularities occur.
• Process payments and loans with proper documentation.
• Balance cash drawer daily and maintain cash controls and supervisor approvals as needed.
• Answer and transfer incoming calls.
• Perform clerical tasks to support branch operations.

Skills

Bilingual English/Spanish

Customer service

MS Office

Mathematical skills

Teamwork

Education

24 credits toward degree or banking course or high school diploma with experience

Job description

Money Express is seeking an energetic Service Representative at Vega Alta Branch to deliver excellent customer service while promoting Money Express products. The role involves processing loan applications, verifying information, and ensuring accurate cash handling in a busy branch environment.

Ideal candidates have at least 6 months in sales or customer service, basic math skills, and the ability to work in a team. Transfer possibilities within Puerto Rico and Florida networks may apply.