Loader & Customer Fulfillment Specialist

Lowe's Companies, Inc.; Royal Pines (NC); On-site; USD 20,664,000 - 24,797,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Loader to assist customers, locate and load merchandise, and support checkout and fulfillment across the store. The role emphasizes safe handling of power equipment and accurate order preparation, with responsibilities spanning Pro and Garden Center areas.

The position emphasizes teamwork, adherence to Lowe’s safety policies, and proactive customer assistance to ensure efficient service and high-quality order fulfillment at the U.S. location.

Qualifications

• 6 Months Experience using a computer
• 6 Months Experience using common retail technology
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service through Lowe’s customer service policies, procedures, and programs
• Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions
• Supports checkout, fulfillment, and customer assistance needs throughout the store
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise
• Maintains in-stock conditions by down stocking and replenishing merchandise as needed
• Supports large order fulfillment while maintaining product quality and accuracy
• Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot
• Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection
• Operates store equipment as needed depending on one specific role and department
• Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers
• Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices
• Performs additional duties as assigned
• The following are additional responsibilities for the Loader role specific to Pro.
• Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion
• Proactively engage Pro customers while assisting with loading, staging, and order fulfillment
• Remains visible and available to support customers in the Pro loading area, including under the Pro canopy
• Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders
• Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings
• Ensures Pro Standards are maintained in parking lot and under Pro canopy.
• Completes required power equipment and spotter training to support safe and efficient loading practices
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
• Ensure orders are loaded accurately while maintaining product quality and safety standards
• The following are additional responsibilities for the Loader role specific to the Garden Center.
• Assists customers and associates with loading products and completing orders in the Garden Center
• Remains visible and available to support customer needs throughout the Garden Center loading area
• Completes required power equipment and spotter training to support safe and efficient loading practices
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
• Supports the completion of large, high-quality orders while maintaining product accuracy and safety
• Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup

Job description

Lowe's Companies, Inc. is seeking a Loader to assist customers, locate and load merchandise, and support checkout and fulfillment across the store. The role emphasizes safe handling of power equipment and accurate order preparation, with responsibilities spanning Pro and Garden Center areas.

The position emphasizes teamwork, adherence to Lowe’s safety policies, and proactive customer assistance to ensure efficient service and high-quality order fulfillment at the U.S. location.