Loader & Customer Experience Specialist

Lowe's; North Charleston (SC); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Lowe's is seeking a Loader/Customer Service role to assist customers, load and stage merchandise, and support Pro and Garden Center loading operations. The role emphasizes safety, accuracy, and responsive service across store areas.

Responsibilities include assisting with large orders, loading customer vehicles, and maintaining stock and cleanliness. Prior retail experience and basic computer skills are valued.

Qualifications

• 6 months experience using a computer and basic data entry.
• 6 months experience using common retail technology (smartphones/tablets).
• Ability to obtain sales-related licensure or registration as may be required by law.
• High school diploma or GED.
• 6 months of retail experience.
• 6 months loader experience at a home improvement retailer.
• 6 months merchandising experience (zone recovery, stocking, signage, pricing).
• 6 months experience inspecting, carrying, loading, and unloading products.

Responsibilities

• Provides SMART customer service through Lowe's customer service policies, procedures, and programs.
• Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions.
• Supports checkout, fulfillment, and customer assistance needs throughout the store.
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintains in-stock conditions by down stocking and replenishing merchandise as needed.
• Supports large order fulfillment while maintaining product quality and accuracy.
• Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot.
• Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Communicates all stock, special order merchandise, product features, application, warranty, and Lowe's program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed.
• Follows all Lowe's safety policies and procedures, including proper use of power equipment, spotters and safety devices
• Performs additional duties as assigned

Skills

Computer literacy

Retail tech experience

Licensure eligibility

Education

High school diploma or GED

Tools

Smartphone & tablet proficiency

Job description

Lowe's is seeking a Loader/Customer Service role to assist customers, load and stage merchandise, and support Pro and Garden Center loading operations. The role emphasizes safety, accuracy, and responsive service across store areas.

Responsibilities include assisting with large orders, loading customer vehicles, and maintaining stock and cleanliness. Prior retail experience and basic computer skills are valued.