LMS Training & Client Migration Specialist

Open Dealer Exchange; Southfield (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

700Credit is looking for a reliable Client Training Associate to join our team at our headquarters in Southfield, MI. You will support client training on our LMS platform and manage dealer migrations to our platform or partner platform.

The ideal candidate has strong client relationship skills, effective communication abilities, and comfort in a fast-paced, client service environment.

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• Experience in a client service environment is strongly preferred.
• Strong organizational skills with attention to detail.
• Excellent phone etiquette and customer service abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Guide clients through process improvement during LMS training and migration to ensure high adoption.
• Follow migration standards, project plans, and related documentation for successful setup and training.
• Handle LMS support cases as they arise.
• Address Adverse Action inquiries from dealer clients' consumers as needed.
• Coordinate across setup, implementation, support and customer success teams.
• Record all client communications for accurate reference and reporting.
• Drive project completion and elicit customer satisfaction.
• Identify and surface referral opportunities for compliance solutions.
• Serve as primary client contact throughout the migration process.
• Manage escalations and internal communications during training and migration.

Skills

Client relationship skills

Strong communication

Organizational skills

Phone etiquette

Independent yet team-orientated

Education

Bachelor’s degree preferred

Tools

LMS platforms

Job description

700Credit is looking for a reliable Client Training Associate to join our team at our headquarters in Southfield, MI. You will support client training on our LMS platform and manage dealer migrations to our platform or partner platform.

The ideal candidate has strong client relationship skills, effective communication abilities, and comfort in a fast-paced, client service environment.