LMS Onboarding & Migration Lead

700Credit, LLC; Southfield (MI); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

700Credit, LLC in Southfield, MI is seeking an LMS Onboarding Specialist to support clients on our LMS platform, manage dealer migrations, and drive successful adoption. You will partner with sales, implementation, and support teams to deliver a smooth onboarding experience.

The ideal candidate has strong client relationships, excellent communication skills, and thrives in a fast-paced, service-oriented environment. A bachelor’s degree or equivalent professional experience is preferred.

Qualifications

• Experience in a client service environment preferred.
• Strong client relationship skills and communication.
• Comfortable in a performance-based, structured environment.
• Strong organizational skills and attention to detail.
• Excellent phone etiquette and customer service abilities.
• Bachelor's degree preferred, or equivalent professional experience.
• Working knowledge of dealership processes and LMS migration preferred.
• Ability to work independently and as part of a team.

Responsabilités

• Guide clients through process improvement during training and migration.
• Follow migration standards and documentation for setup and training.
• Handle LMS support cases as they arise.
• Address Adverse Action inquiries from dealer clients' consumers and assist with disputes.
• Coordinate across setup, implementation, support, and customer success teams.
• Track client communications for reference and reporting.
• Drive project completion and customer satisfaction.
• Surface referral opportunities for compliance solutions during dealer interactions.
• Support team collaboration and act as a positive team member.
• Manage client migrations end-to-end with management and team involvement.
• Serve as primary client contact throughout the migration process.
• Manage escalations and internal communications during training and migration.

Connaissances

Client service

Client relationships

Performance-based env

Organizational skills

Phone etiquette

Customer service

Dealership processes

LMS migration

Teamwork

Formation

Bachelor's degree

Description du poste

700Credit, LLC in Southfield, MI is seeking an LMS Onboarding Specialist to support clients on our LMS platform, manage dealer migrations, and drive successful adoption. You will partner with sales, implementation, and support teams to deliver a smooth onboarding experience.

The ideal candidate has strong client relationships, excellent communication skills, and thrives in a fast-paced, service-oriented environment. A bachelor’s degree or equivalent professional experience is preferred.