Client Training Associate

Deal Exchange, LLC; Southfield (MI); Hybrid; USD 60,000 - 75,000; Full time

Job summary

700Credit is seeking a Client Training Associate to join our team at our headquarters in Southfield, MI. You will support client training on our LMS platform, guide migrations, and serve as the primary point of contact for dealers throughout the process.

The role emphasizes client relationship management, strong communication, and the ability to work in a fast‑paced, client‑service environment with a focus on success metrics and adoption.

Qualifications

• Experience in a client service environment is preferred.
• Strong client relationship skills with the ability to manage multiple demands.
• Comfortable in a performance-based, structured environment with high ethical standards.
• Excellent organizational skills and attention to detail.
• Strong phone etiquette and customer service abilities.
• Experience with LMS migration and dealership processes is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Guide clients through process improvement during LMS training and migration to ensure client adoption of the software.
• Adhere to installation standards, project plans, and documentation for successful training.
• Manage LMS support cases.
• Address Adverse Action inquiries from dealer clients' consumers.
• Coordinate with cross-functional teams and track client communications.
• Drive project completion and elicit customer satisfaction.
• Identify referral opportunities for compliance solutions during dealer interactions.
• Own client migrations end-to-end and serve as primary contact.

Skills

Client service experience

Client relationship skills

Organizational skills

Phone etiquette

Teamwork & independence

Dealership processes knowledge

High ethical standards

LMS migration support

Education

Bachelor's degree

Tools

LMS platform

Job description

Description

Client Training Associate – JOB DESCRIPTION

About 700Credit

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.

Summary

700Credit is looking for a reliable Client Training Associate to join the team at our headquarters in Southfield, MI. This person will support the training and success of clients on our LMS platform, and manage the migration of dealers to our platform or partner platform. The ideal candidate should have strong client relationship skills, effective communication abilities, and comfort working in a fast-paced, client service environment.

Responsibilities

• Guide clients through process improvement: Provide guidance and support on business process improvement and best practices during LMS training and migration to ensure high success and client adoption of the software.
• Follow migration standards and documentation: Adhere to installation standards, project plans, and related documentation to ensure a high level of success during setup and training.
• Handle LMS support cases: Manage LMS support related cases as they arise.
• Handle Adverse Action inquiries: Address Adverse Action letter inquiries from dealer clients' consumers and assist with credit disputes as needed.
• Coordinate across teams: Exchange routine information with setup, implementation, support, and customer success teams, including priorities, timelines, and issues as they arise.
• Track client communications: Record all communications with clients for accurate reference and reporting.
• Drive project completion and satisfaction: Direct and perform follow up as necessary to complete projects and elicit customer satisfaction.
• Surface referral opportunities: Identify and surface referral opportunities for compliance solutions during dealer interactions.
• Support team collaboration: Contribute as a positive team member by supporting colleagues in a productive and constructive manner.
• Manage client migrations end-to-end: Own the migration of existing clients from beginning to end, partnering with management and the broader team to determine client needs.
• Serve as primary client contact: Act as the main point of contact for clients throughout the migration process.
• Manage escalations and internal communication: Act as an escalation point for client concerns and facilitate internal communications as needed during the training and migration process.

Requirements

Required Skills and Experience

• Experience working in a client service environment strongly preferred, but not required
• Strong client relationship skills with the ability to manage multiple demands effectively
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Strong organizational skills with attention to detail
• Excellent phone etiquette and customer service abilities
• Bachelor's degree preferred, or equivalent professional experience
• Working knowledge of dealership processes and the ability to support best practices around LMS migration and implementation preferred
• Ability to work independently and as part of a team