Client Training Associate

Open Dealer Exchange; Southfield (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

700Credit is looking for a reliable Client Training Associate to join our team at our headquarters in Southfield, MI. You will support client training on our LMS platform and manage dealer migrations to our platform or partner platform.

The ideal candidate has strong client relationship skills, effective communication abilities, and comfort in a fast-paced, client service environment.

Qualifications

• Bachelor’s degree preferred, or equivalent professional experience.
• Experience in a client service environment is strongly preferred.
• Strong organizational skills with attention to detail.
• Excellent phone etiquette and customer service abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Guide clients through process improvement during LMS training and migration to ensure high adoption.
• Follow migration standards, project plans, and related documentation for successful setup and training.
• Handle LMS support cases as they arise.
• Address Adverse Action inquiries from dealer clients' consumers as needed.
• Coordinate across setup, implementation, support and customer success teams.
• Record all client communications for accurate reference and reporting.
• Drive project completion and elicit customer satisfaction.
• Identify and surface referral opportunities for compliance solutions.
• Serve as primary client contact throughout the migration process.
• Manage escalations and internal communications during training and migration.

Skills

Client relationship skills

Strong communication

Organizational skills

Phone etiquette

Independent yet team-orientated

Education

Bachelor’s degree preferred

Tools

LMS platforms

Job description

Description

Client Training Associate – JOB DESCRIPTION

About 700Credit

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.

Summary

700Credit is looking for a reliable Client Training Associate to join the team at our headquarters in Southfield, MI. This person will support the training and success of clients on our LMS platform, and manage the migration of dealers to our platform or partner platform. The ideal candidate should have strong client relationship skills, effective communication abilities, and comfort working in a fast-paced, client service environment.

Responsibilities

• Guide clients through process improvement: Provide guidance and support on business process improvement and best practices during LMS training and migration to ensure high success and client adoption of the software.
• Follow migration standards and documentation: Adhere to installation standards, project plans, and related documentation to ensure a high level of success during setup and training.
• Handle LMS support cases: Manage LMS support related cases as they arise.
• Handle Adverse Action inquiries: Address Adverse Action letter inquiries from dealer clients' consumers and assist with credit disputes as needed.
• Coordinate across teams: Exchange routine information with setup, implementation, support, and customer success teams, including priorities, timelines, and issues as they arise.
• Track client communications: Record all communications with clients for accurate reference and reporting.
• Drive project completion and satisfaction: Direct and perform follow up as necessary to complete projects and elicit customer satisfaction.
• Surface referral opportunities: Identify and surface referral opportunities for compliance solutions during dealer interactions.
• Support team collaboration: Contribute as a positive team member by supporting colleagues in a productive and constructive manner.
• Manage client migrations end-to-end: Own the migration of existing clients from beginning to end, partnering with management and the broader team to determine client needs.
• Serve as primary client contact: Act as the main point of contact for clients throughout the migration process.
• Manage escalations and internal communication: Act as an escalation point for client concerns and facilitate internal communications as needed during the training and migration process.

Requirements

Required Skills and Experience

• Experience working in a client service environment strongly preferred, but not required
• Strong client relationship skills with the ability to manage multiple demands effectively
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Strong organizational skills with attention to detail
• Excellent phone etiquette and customer service abilities
• Bachelor's degree preferred, or equivalent professional experience
• Working knowledge of dealership processes and the ability to support best practices around LMS migration and implementation preferred
• Ability to work independently and as part of a team