LMS Onboarding Specialist

700Credit; Southfield (MI); On-site; USD 52,000 - 74,000; Full time

Job summary

700Credit is seeking an LMS Onboarding Specialist to support clients on our LMS platform from our Southfield, MI headquarters. You will manage migrations end-to-end, ensuring client success, effective communication, and strong relationship management throughout the process.

The role requires excellent client service, organization, and the ability to work in a fast-paced environment. You will collaborate with cross-functional teams to drive project completion and client satisfaction.

Qualifications

• Experience in a client service environment is preferred.
• Ability to manage multiple demands effectively.
• Comfortable in a performance-based, structured environment.
• Experience with LMS migrations and implementations is preferred.

Responsibilities

• Guide clients through LMS training and migration to ensure high adoption of the platform.
• Follow migration standards and document project plans for setup and training.
• Handle LMS support cases as they arise.
• Manage Adverse Action inquiries from dealer clients' consumers and assist with disputes as needed.
• Coordinate with cross-functional teams to share priorities and timelines.
• Record all client communications for reference and reporting.
• Drive project completion and customer satisfaction.
• Identify referral opportunities for compliance solutions during dealer interactions.
• Support team collaboration and assist colleagues as needed.
• Own end-to-end client migrations and serve as the primary contact during the process.
• Escalate client concerns and facilitate internal communications during training and migration.

Skills

Client service experience

Client relationship skills

Time management

Organizational skills

Phone etiquette

Bachelor's degree

LMS migration knowledge

Independent and team work

Education

Bachelor's degree

Job description

Description

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.

LMS Onboarding Specialist – JOB DESCRIPTION

700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.

Summary

700Credit is looking for a reliable Learning Management System (LMS) Onboarding Specialist to join the team at our headquarters in Southfield, MI. This person will support the training and success of clients on our LMS platform, and manage the migration of dealers to our platform or partner platform. The ideal candidate should have strong client relationship skills, effective communication abilities, and comfort working in a fast-paced, client service environment.

Responsibilities

• Guide clients through process improvement: Provide guidance and support on business process improvement and best practices during LMS training and migration to ensure high success and client adoption of the software.
• Follow migration standards and documentation: Adhere to installation standards, project plans, and related documentation to ensure a high level of success during setup and training.
• Handle LMS support cases: Manage LMS support related cases as they arise.
• Handle Adverse Action inquiries: Address Adverse Action letter inquiries from dealer clients' consumers and assist with credit disputes as needed.
• Coordinate across teams: Exchange routine information with setup, implementation, support, and customer success teams, including priorities, timelines, and issues as they arise.
• Track client communications: Record all communications with clients for accurate reference and reporting.
• Drive project completion and satisfaction: Direct and perform follow up as necessary to complete projects and elicit customer satisfaction.
• Surface referral opportunities: Identify and surface referral opportunities for compliance solutions during dealer interactions.
• Support team collaboration: Contribute as a positive team member by supporting colleagues in a productive and constructive manner.
• Manage client migrations end-to-end: Own the migration of existing clients from beginning to end, partnering with management and the broader team to determine client needs.
• Serve as primary client contact: Act as the main point of contact for clients throughout the migration process.
• Manage escalations and internal communication: Act as an escalation point for client concerns and facilitate internal communications as needed during the training and migration process.

Requirements

Required Skills and Experience

• Experience working in a client service environment strongly preferred, but not required
• Strong client relationship skills with the ability to manage multiple demands effectively
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Strong organizational skills with attention to detail
• Excellent phone etiquette and customer service abilities
• Bachelor's degree preferred, or equivalent professional experience
• Working knowledge of dealership processes and the ability to support best practices around LMS migration and implementation preferred
• Ability to work independently and as part of a team