LMS Support & Training Specialist (Temporary)

HSI; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

HSI is seeking an LMS Support Specialist (Customer Success Advisor) on a temporary basis to join our Industrial Skills team. You will be the primary day-to-day contact for LMS administrators and users, helping with navigation, reporting, user management, and system configuration.

The role focuses on customer support, LMS administration, troubleshooting, and customer training, with the goal of delivering a high-touch service experience and ensuring customers maximize their training programs.

Qualifications

• 3+ years of experience in customer support, technical support, customer success, help desk, or similar role.
• Experience supporting a software application, SaaS platform, LMS, or other web-based system.
• Strong troubleshooting and issue-resolution skills.

Responsibilities

• Serve as the primary day-to-day contact for LMS administrators and users.
• Assist with LMS navigation, functionality, reporting, user management, and system configuration.
• Troubleshoot access issues, password resets, and reporting questions; escalate when needed.

Skills

Customer support

LMS administration

SaaS platforms

Troubleshooting

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Zendesk

Jira

Job description

HSI is seeking an LMS Support Specialist (Customer Success Advisor) on a temporary basis to join our Industrial Skills team. You will be the primary day-to-day contact for LMS administrators and users, helping with navigation, reporting, user management, and system configuration.

The role focuses on customer support, LMS administration, troubleshooting, and customer training, with the goal of delivering a high-touch service experience and ensuring customers maximize their training programs.