Remote 24/7 LMS Support Specialist (Contract)

Rippling; United States; Remote; USD 34,000 - 48,000; Part time

Job summary

eSkillzis is seeking a Support Specialist to join our End-User Support team. You will serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software, supporting a global client base.

This hourly contract role is remote, with a 90-day training program during US East Coast business hours, then transition to a full training schedule. You will manage live chat conversations, tickets, and phone calls, ensuring timely resolutions and professional

Qualifications

• Excellent written and verbal communication skills in English.
• Outstanding customer service skills, including professionalism, courtesy, and patience.
• Empathy and adaptability to assist users with varying levels of technical experience.
• Reliability and punctuality—team depends on you for shift coverage and breaks.
• Must have your own computer with reliable high-speed internet access.

Responsibilities

• Actively respond to users in real-time via chat or process support tickets.
• Monitor email and messaging to assist team members.
• Review Knowledge Base updates and client communications to support the team.
• Represent eSkillzis professionally in all interactions.
• Attend meetings and training sessions as required.
• Monitor user trends, flag unusual activity, and report findings to management.

Skills

Communication

Customer service

Problem solving

Empathy

Reliability

Job description

eSkillzis is seeking a Support Specialist to join our End-User Support team. You will serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software, supporting a global client base.

This hourly contract role is remote, with a 90-day training program during US East Coast business hours, then transition to a full training schedule. You will manage live chat conversations, tickets, and phone calls, ensuring timely resolutions and professional