LMS Operations & Training Data Specialist

sunbeltrentals

Fort Mill (SC)

In loco

USD 55.000 - 85.000

Tempo pieno

7 giorni fa

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Descrizione del lavoro

Sunbelt Rentals is seeking an LMS Administrator to own LMS functionality, config, workflows, and reporting. You will manage ServiceNow tickets, support trainers and stakeholders, and coordinate releases, integrations, and content updates to ensure data integrity and compliance.

The role emphasizes cross-functional collaboration, problem-solving, and attention to detail in a fast-paced environment. This position is based on-site in Fort Mill, SC, with opportunities for growth in learning

Competenze

Bachelor's degree in a related field preferred; equivalent relevant experience will be considered.
2+ years of experience in LMS administration, learning operations, or a related function preferred.
LMS administration and learning-operations support.
ServiceNow or comparable ticket-management experience.
Data auditing, reporting, and record management.
Advanced proficiency in Microsoft Excel and working knowledge of Microsoft 365 applications.
Strong troubleshooting and root-cause analysis.
Clear written and verbal communication.
Ability to translate user needs into system or process requirements.
Strong organizational skills and attention to detail.
Ability to prioritize competing requests in a service-oriented environment.
Demonstrated ownership, initiative, sound judgment, and follow-through.
Ability to work independently while coordinating effectively across teams.
Customer-focused approach to internal and external support.

Mansioni

Serve as the primary operational subject matter expert for LMS functionality, configuration, workflows, and administrative processes.
Monitor system usage, data quality, and process compliance, and elevate technical issues when vendor or IT support is required.
Manage LMS and training-support requests submitted through ServiceNow, including triage, investigation, communication, escalation, documentation, and timely resolution.
Provide responsive operational support to trainers, training managers, Customer Service, Sales, customers, evaluators, and other stakeholders using learning systems.
Support system releases, upgrades, fixes, integrations, and configuration changes through requirements gathering, test-script development, user acceptance testing, issue documentation, implementation coordination, and post-launch validation.
Collaborate with third-party courseware providers to upload, configure, test, maintain, and troubleshoot learning content.
Upload, maintain, test, and audit learning content, user records, assignments, completions, and related LMS data to ensure accuracy, integrity, and compliance with established standards.
Develop, distribute, and maintain recurring and ad hoc reports and dashboards that support operational decision-making, customer needs, compliance requirements, and training performance.
Support training operations through troubleshooting, coordination, schedule implementation, account corrections, and resolution of customer-facing issues.
Administer Customer Evaluator processes, including evaluator requests, qualification and assignment workflows, scheduling support, system records, stakeholder communication, and resolution of evaluator-related issues.
Support transactional learning operations, including course assignments, registrations, exchanges, refunds, payment-related requests, schedule updates, and other customer account corrections.
Identify recurring support issues, determine root causes, and recommend system, process, documentation, or training improvements to reduce repeat requests.
Create and maintain standard operating procedures, job aids, support documentation, process maps, and internal knowledge resources.
Manage multiple requests and operational priorities simultaneously, communicate status and risks clearly, and follow through until each request is resolved or formally transferred to the appropriate owner.
Stay informed on LMS capabilities, learning-technology trends, and operational best practices to support continuous improvement.