LMS Operations & Training Systems Specialist

Sunbelt Rentals, Inc.; Fort Mill (SC); On-site; USD 65,000 - 89,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short & long)

Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Paid time off

Job summary

Sunbelt Rentals is seeking an LMS Administrator to own LMS functionality, configuration, and support across trainers, stakeholders, and customers. You will manage requests in ServiceNow, coordinate content uploads, and deliver accurate reporting to drive training performance.

The role requires strong Excel skills, data auditing ability, and excellent communication. Located in Fort Mill, SC, the position offers comprehensive benefits and on-the-job training.

Qualifications

• Bachelor’s degree preferred; equivalent relevant experience considered.
• 2+ years of LMS administration or learning-operations support experience preferred.
• Experience with ServiceNow or comparable ticket-management systems.
• Data auditing, reporting, and record management skills.
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft 365 applications.
• Strong troubleshooting and root-cause analysis abilities.
• Clear written and verbal communication skills.
• Ability to translate user needs into system or process requirements.
• Strong organizational skills and attention to detail.
• Ability to prioritize competing requests in a service-oriented environment.

Responsibilities

• Serve as the primary operational subject matter expert for LMS functionality, configuration, workflows, and administrative processes.
• Manage LMS and training-support requests through ServiceNow, including triage, investigation, escalation, documentation, and timely resolution.
• Provide responsive operational support to trainers, training managers, Customer Service, Sales, customers, evaluators, and other stakeholders.
• Support system releases, upgrades, fixes, integrations, and configuration changes through requirements gathering, testing, UAT, and post-launch validation.
• Collaborate with third-party courseware providers to upload, configure, test, maintain, and troubleshoot learning content.
• Upload, maintain, test, and audit learning content, user records, assignments, completions, and related LMS data for accuracy and compliance.
• Develop, distribute, and maintain recurring and ad hoc reports and dashboards to support decision-making and training performance.
• Support training operations through troubleshooting, coordination, scheduling, and account corrections.
• Administer Customer Evaluator processes, including evaluator requests, workflows, scheduling, and communications.
• Support transactional learning operations including course assignments, registrations, exchanges, refunds, and schedule updates.
• Identify recurring issues, determine root causes, and recommend improvements to reduce repeat requests.
• Create and maintain SOPs, job aids, and internal knowledge resources.
• Manage multiple requests and priorities, communicate status, and ensure resolution or handoff.

Skills

LMS administration

ServiceNow

Data auditing

Excel

Microsoft 365

Troubleshooting

Communication

Organizational skills

Prioritization

Independent work

Education

Bachelor’s degree in instructional technology, information systems, business, communications, data analytics, or related field

Tools

ServiceNow

Microsoft Excel

Microsoft 365

Job description

Sunbelt Rentals is seeking an LMS Administrator to own LMS functionality, configuration, and support across trainers, stakeholders, and customers. You will manage requests in ServiceNow, coordinate content uploads, and deliver accurate reporting to drive training performance.

The role requires strong Excel skills, data auditing ability, and excellent communication. Located in Fort Mill, SC, the position offers comprehensive benefits and on-the-job training.