Learning Systems Operations Specialist

Sunbelt Rentals, Inc.

Fort Mill (SC)

On-site

USD 65,000 - 89,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short & long)

Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Paid time off

Job summary

Sunbelt Rentals is seeking an LMS Administrator to own LMS functionality, configuration, and support across trainers, stakeholders, and customers. You will manage requests in ServiceNow, coordinate content uploads, and deliver accurate reporting to drive training performance.

The role requires strong Excel skills, data auditing ability, and excellent communication. Located in Fort Mill, SC, the position offers comprehensive benefits and on-the-job training.

Qualifications

Bachelor’s degree preferred; equivalent relevant experience considered.
2+ years of LMS administration or learning-operations support experience preferred.
Experience with ServiceNow or comparable ticket-management systems.
Data auditing, reporting, and record management skills.
Advanced proficiency in Microsoft Excel and working knowledge of Microsoft 365 applications.
Strong troubleshooting and root-cause analysis abilities.
Clear written and verbal communication skills.
Ability to translate user needs into system or process requirements.
Strong organizational skills and attention to detail.
Ability to prioritize competing requests in a service-oriented environment.

Responsibilities

Serve as the primary operational subject matter expert for LMS functionality, configuration, workflows, and administrative processes.
Manage LMS and training-support requests through ServiceNow, including triage, investigation, escalation, documentation, and timely resolution.
Provide responsive operational support to trainers, training managers, Customer Service, Sales, customers, evaluators, and other stakeholders.
Support system releases, upgrades, fixes, integrations, and configuration changes through requirements gathering, testing, UAT, and post-launch validation.
Collaborate with third-party courseware providers to upload, configure, test, maintain, and troubleshoot learning content.
Upload, maintain, test, and audit learning content, user records, assignments, completions, and related LMS data for accuracy and compliance.
Develop, distribute, and maintain recurring and ad hoc reports and dashboards to support decision-making and training performance.
Support training operations through troubleshooting, coordination, scheduling, and account corrections.
Administer Customer Evaluator processes, including evaluator requests, workflows, scheduling, and communications.
Support transactional learning operations including course assignments, registrations, exchanges, refunds, and schedule updates.
Identify recurring issues, determine root causes, and recommend improvements to reduce repeat requests.
Create and maintain SOPs, job aids, and internal knowledge resources.
Manage multiple requests and priorities, communicate status, and ensure resolution or handoff.

Skills

LMS administration

ServiceNow

Data auditing

Excel

Microsoft 365

Troubleshooting

Communication

Organizational skills

Prioritization

Independent work

Education

Bachelor’s degree in instructional technology, information systems, business, communications, data analytics, or related field

Tools

ServiceNow

Microsoft Excel

Microsoft 365

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Position Responsibilities:

Serve as the primary operational subject matter expert for LMS functionality, configuration, workflows, and administrative processes. Monitor system usage, data quality, and process compliance, and elevate technical issues when vendor or IT support is required.

Manage LMS and training-support requests submitted through ServiceNow, including triage, investigation, communication, escalation, documentation, and timely resolution in accordance with established service expectations.

Provide responsive operational support to trainers, training managers, Customer Service, Sales, customers, evaluators, and other stakeholders using learning systems and training processes.

Support system releases, upgrades, fixes, integrations, and configuration changes through requirements gathering, test-script development, user acceptance testing, issue documentation, implementation coordination, and post-launch validation.

Collaborate with third-party courseware providers to upload, configure, test, maintain, and troubleshoot learning content.

Upload, maintain, test, and audit learning content, user records, assignments, completions, and related LMS data to ensure accuracy, integrity, and compliance with established standards.

Develop, distribute, and maintain recurring and ad hoc reports and dashboards that support operational decision-making, customer needs, compliance requirements, and training performance.

Support training operations through troubleshooting, coordination, schedule implementation, account corrections, and resolution of customer-facing issues.

Administer Customer Evaluator processes, including evaluator requests, qualification and assignment workflows, scheduling support, system records, stakeholder communication, and resolution of evaluator-related issues.

Support transactional learning operations, including course assignments, registrations, exchanges, refunds, payment-related requests, schedule updates, and other customer account corrections.

Identify recurring support issues, determine root causes, and recommend system, process, documentation, or training improvements to reduce repeat requests.

Create and maintain standard operating procedures, job aids, support documentation, process maps, and internal knowledge resources.

Manage multiple requests and operational priorities simultaneously, communicate status and risks clearly, and follow through until each request is resolved or formally transferred to the appropriate owner.

Stay informed on LMS capabilities, learning-technology trends, and operational best practices to support continuous improvement.

Requirements:

Education & Experience:

Bachelor’s degree in instructional technology, information systems, business, communications, data analytics, or a related field preferred; equivalent relevant experience will be considered.

Two or more years of experience in LMS administration, learning operations, technical support, customer support, business operations, or a related function preferred.

LMS administration and learning-operations support

ServiceNow or comparable ticket-management experience

Data auditing, reporting, and record management

Advanced proficiency in Microsoft Excel and working knowledge of Microsoft 365 applications

Strong troubleshooting and root-cause analysis

Clear written and verbal communication

Ability to translate user needs into system or process requirements

Strong organizational skills and attention to detail

Ability to prioritize competing requests in a service-oriented environment

Demonstrated ownership, initiative, sound judgment, and follow-through

Ability to work independently while coordinating effectively across teams

Customer-focused approach to internal and external support

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground

Base Pay Range: $64,790.00 - 89,086.80

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Accident, Life and Travel insurance, as well as flexible spending

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):