LMS & KMS Optimization Specialist

Global Partners LP; Newton (MA); On-site; USD 74,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401k with match

Tuition Reimbursement

Professional Development Programs

Job summary

Global Partners LP seeks a skilled LMS/KMS Administrator to manage daily operations, user management, and system configuration. You will collaborate with K&T Partner to craft learning paths across the enterprise and ensure proper linkage between knowledge/document systems.

You will respond to user issues via the ticketing system, help train users, monitor engagement, and support upgrades, patches, and new LMS features.

Qualifications

• Passion for a simple, seamless user experience.
• Highly skilled in LMS/KMS management, configuration, design, and troubleshooting.
• Familiar with integration between digital systems.
• Knowledge of instructional design principles and adult learning theory.
• Knowledge of basic data security principles.
• Strong ability to gather data and parse it into usable reports.
• Able to translate business needs into blended learning experiences following a digital learning path.
• Passionate for making Global’s LMS/KMS experience a competitive advantage.

Responsibilities

• Manage day-to-day operation of LMS/KMS including deployment, user management, and system configuration
• With K&T Partner, create and maintain learning paths for users across enterprise
• Ensure linkage between knowledge/document systems
• Respond to user issues using ticketing system, identify and address patterns in trouble reports
• Assist with user training build/facilitation as needed
• Monitor and report on effectiveness and engagement with LMS/KMS
• Audit LMS/KMS for functionality, maintain required upgrade/bug-fix/security patch schedule
• Maintain high level of awareness to LMS new functions
• Includes knowledge of external systems
• Recommend improvements to LMS via new features or enhanced configuration options, implement as needed
• Generate, maintain, and report on testing content
• Generate, maintain, and report on learning surveys
• Create events in LMS
• Manage and look for ways to improve UX
• Participate in the evaluation and implementation of new learning and knowledge management technologies

Skills

LMS/KMS management

User training facilitation

System troubleshooting

Data reporting

Digital systems integration

Instructional design knowledge

Data security basics

Business needs translation to learning

Education

Bachelor's Degree

Tools

Ticketing system

Job description

Global Partners LP seeks a skilled LMS/KMS Administrator to manage daily operations, user management, and system configuration. You will collaborate with K&T Partner to craft learning paths across the enterprise and ensure proper linkage between knowledge/document systems.

You will respond to user issues via the ticketing system, help train users, monitor engagement, and support upgrades, patches, and new LMS features.