LMS Administrator

Global Partners LP; Newton (MA); On-site; USD 74,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401k with match

Tuition Reimbursement

Professional Development Programs

Job summary

Global Partners LP seeks a skilled LMS/KMS Administrator to manage daily operations, user management, and system configuration. You will collaborate with K&T Partner to craft learning paths across the enterprise and ensure proper linkage between knowledge/document systems.

You will respond to user issues via the ticketing system, help train users, monitor engagement, and support upgrades, patches, and new LMS features.

Qualifications

• Passion for a simple, seamless user experience.
• Highly skilled in LMS/KMS management, configuration, design, and troubleshooting.
• Familiar with integration between digital systems.
• Knowledge of instructional design principles and adult learning theory.
• Knowledge of basic data security principles.
• Strong ability to gather data and parse it into usable reports.
• Able to translate business needs into blended learning experiences following a digital learning path.
• Passionate for making Global’s LMS/KMS experience a competitive advantage.

Responsibilities

• Manage day-to-day operation of LMS/KMS including deployment, user management, and system configuration
• With K&T Partner, create and maintain learning paths for users across enterprise
• Ensure linkage between knowledge/document systems
• Respond to user issues using ticketing system, identify and address patterns in trouble reports
• Assist with user training build/facilitation as needed
• Monitor and report on effectiveness and engagement with LMS/KMS
• Audit LMS/KMS for functionality, maintain required upgrade/bug-fix/security patch schedule
• Maintain high level of awareness to LMS new functions
• Includes knowledge of external systems
• Recommend improvements to LMS via new features or enhanced configuration options, implement as needed
• Generate, maintain, and report on testing content
• Generate, maintain, and report on learning surveys
• Create events in LMS
• Manage and look for ways to improve UX
• Participate in the evaluation and implementation of new learning and knowledge management technologies

Skills

LMS/KMS management

User training facilitation

System troubleshooting

Data reporting

Digital systems integration

Instructional design knowledge

Data security basics

Business needs translation to learning

Education

Bachelor's Degree

Tools

Ticketing system

Job description

Your Role, Your Impact

• Manage day-to-day operation of LMS/KMS including deployment, user management, and system configuration
• With K&T Partner, create and maintain learning paths for users across enterprise
• Ensure linkage between knowledge/document systems
• Respond to user issues using ticketing system, identify and address patterns in trouble reports
• Assist with user training build/facilitation as needed
• Monitor and report on effectiveness and engagement with LMS/KMS
• Audit LMS/KMS for functionality, maintain required upgrade/bug-fix/security patch schedule
• Maintain high level of awareness to LMS new functions
• Includes knowledge of external systems
• Recommend improvements to LMS via new features or enhanced configuration options, implement as needed
• Generate, maintain, and report on testing content
• Generate, maintain, and report on learning surveys
• Create events in LMS
• Manage and look for ways to improve UX
• Participate in the evaluation and implementation of new learning and knowledge management technologies

Qualifications

• Passion for a simple, seamless user experience
• Highly skilled in LMS/KMS management, configuration, design, and troubleshooting
• Familiar with the principles of integration between digital systems
• Knowledge of instructional design principles and adult learning theory
• Knowledge of basic data security principles
• Strong ability to gather data and parse it into usable reports
• Able to translate business needs into blended learning experiences following a digital learning path
• Passionate for making Global’s LMS/KMS experience a competitive advantage
• Bachelor's Degree

Pay Range$73,600.00 - $110,400.00

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

Competitive Pay - We offer competitive salaries and opportunities for growth within.
Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.
These commitments are offered to employees in permanent roles, as part of our support for long‑term growth and success

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer. At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.