LMS & EdTech Specialist for Faculty Support

Scion Staffing, Inc.; San Francisco (CA); On-site; USD 59,000 - 62,000; Full time

Job summary

Scion Staffing, Inc. has been engaged to conduct a search for an Educational Technology & LMS Specialist for a higher education institution.

You’ll provide day-to-day support to faculty using D2L Brightspace, troubleshoot course-level Brightspace issues, and guide instructors in using Brightspace tools to support teaching and learning. You’ll also lead trainings, create job aids, and maintain knowledge-base content.

Qualifications

• Bachelor’s degree in education, educational technology, instructional design, information technology, or related field, or equivalent professional experience.
• Hands‑on experience working in D2L Brightspace.
• Ability to independently navigate, build, maintain, and troubleshoot courses in Brightspace.
• Experience supporting faculty or other users with Brightspace questions and course‑level issues.
• Experience configuring Brightspace groups, gradebooks, release conditions, completion settings, dates, and course settings.
• Strong communication and customer service skills.
• Ability to explain technology clearly to users with varying levels of technical experience.
• Strong organizational, problem‑solving, and documentation skills.

Responsibilities

• Provide day-to-day support to faculty using D2L Brightspace and other educational technologies.
• Respond to faculty questions and troubleshoot course-level Brightspace issues.
• Guide faculty in using Brightspace tools that support teaching, learning, and course management.
• Lead individual consultations, office hours, workshops, and technology training for faculty.
• Create and update job aids, tutorials, FAQs, and other faculty support materials.
• Maintain the Faculty Success Hub and related knowledge-base content.
• Communicate LMS and educational technology updates, new features, known issues, and recommended practices.
• Build and maintain Brightspace courses using approved course design documentation.
• Configure groups, gradebooks, release conditions, completion settings, dates, and other course features.
• Escalate issues requiring additional technical or instructional expertise to the appropriate LMS administrator, instructional designer, IT team, or vendor.
• Collaborate with instructional designers and LMS administrators to address recurring faculty support needs.

Skills

Brightspace

Faculty support

Troubleshooting

Training delivery

Education

Bachelor’s degree in education or related field

Equivalent professional experience

Tools

Brightspace LMS

Job description

Scion Staffing, Inc. has been engaged to conduct a search for an Educational Technology & LMS Specialist for a higher education institution.

You’ll provide day-to-day support to faculty using D2L Brightspace, troubleshoot course-level Brightspace issues, and guide instructors in using Brightspace tools to support teaching and learning. You’ll also lead trainings, create job aids, and maintain knowledge-base content.