Instructional Technology Support Specialist

Scion Staffing, Inc.; San Francisco (CA); Remote; USD 59,000 - 62,000; Full time

Job summary

Scion Staffing has been engaged to conduct a search for an Instructional Technology Support Specialist for a higher education client. This is a remote, full-time, temp-to-hire opportunity for a faculty-focused educational technology professional with hands-on D2L Brightspace experience.

You will provide day-to-day faculty support, troubleshoot Brightspace issues, and guide faculty in using Brightspace tools to support teaching and course management.

Qualifications

• Bachelor's degree in education, educational technology, instructional design, information technology, or related field, or equivalent experience.
• Hands-on experience with D2L Brightspace.
• Ability to navigate, build, maintain, and troubleshoot Brightspace courses.
• Experience supporting faculty with Brightspace questions and course-level issues.
• Experience configuring Brightspace groups, gradebooks, release conditions, completion settings, dates, and course settings.
• Strong communication and customer service skills.

Responsibilities

• Provide day-to-day support to faculty using D2L Brightspace and other educational technologies.
• Respond to faculty questions and troubleshoot Brightspace issues at course level.
• Guide faculty in using Brightspace tools to support teaching and course management.
• Lead consultations, office hours, workshops, and technology training for faculty.
• Create and update job aids, tutorials, FAQs, and knowledge-base content.
• Maintain the Faculty Success Hub and related content.
• Communicate LMS updates, new features, known issues, and best practices.
• Build and maintain Brightspace courses using approved design documentation.
• Configure groups, gradebooks, release conditions, completion settings, and dates.
• Escalate issues to LMS admin, instructional designer, IT, or vendor as needed.
• Collaborate with instructional designers and LMS admins to address recurring needs.

Skills

Communication

Customer service

Technical explanation

Documentation

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

D2L Brightspace

Job description

Scion Staffing has been engaged to conduct a search for an Instructional Technology Support Specialist on behalf of our client, a higher education institution. This is a remote, full-time, temp-to-hire opportunity for a faculty-focused educational technology professional with hands-on D2L Brightspace experience.

What You'll Do

• Provide day-to-day support to faculty using D2L Brightspace and other educational technologies.
• Respond to faculty questions and troubleshoot course-level Brightspace issues.
• Guide faculty in using Brightspace tools that support teaching, learning, and course management.
• Lead individual consultations, office hours, workshops, and technology training for faculty.
• Create and update job aids, tutorials, FAQs, and other faculty support materials.
• Maintain the Faculty Success Hub and related knowledge-base content.
• Communicate LMS and educational technology updates, new features, known issues, and recommended practices.
• Build and maintain Brightspace courses using approved course design documentation.
• Configure groups, gradebooks, release conditions, completion settings, dates, and other course features.
• Escalate issues requiring additional technical or instructional expertise to the appropriate LMS administrator, instructional designer, IT team, or vendor.
• Collaborate with instructional designers and LMS administrators to address recurring faculty support needs.

What You Bring

• Bachelor's degree in education, educational technology, instructional design, information technology, or a related field, or equivalent professional experience.
• Hands-on experience working in D2L Brightspace.
• Ability to independently navigate, build, maintain, and troubleshoot courses in Brightspace.
• Experience supporting faculty or other users with Brightspace questions and course-level issues.
• Experience configuring Brightspace groups, gradebooks, release conditions, completion settings, dates, and course settings.
• Strong communication and customer service skills.
• Ability to explain technology clearly to users with varying levels of technical experience.
• Strong organizational, problem-solving, and documentation skills.

Preferred Qualifications

• Experience supporting faculty in a higher education environment.
• Experience facilitating technology training, workshops, office hours, or individual consultations.
• Experience supporting third-party educational technologies integrated with an LMS.
• Familiarity with instructional design, online teaching practices, and digital accessibility.
• Experience maintaining a faculty resource hub, website, or knowledge base.

COMPENSATION

This position pays between $43-$45/hour plus a comprehensive benefits package.

Equal Opportunity Statement

Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.