LMS Analyst I - Epic Learning Support

RWJBarnabas Health; Oceanport (NJ); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Educational support

Job summary

RWJBarnabas Health in New Jersey is seeking an LMS Analyst I to support the Epic Learning Management System across the enterprise. The role involves assisting learners, configuring courses, and ensuring smooth operation of the LMS.

You will troubleshoot issues, manage learner accounts and tickets, and collaborate with Analysts and Training Leadership to implement LMS changes and improvements.

Qualifications

• Associate's degree with 1+ years of related work experience
• Experience with Microsoft Office Suite, including Outlook, Teams, and Excel
• Strong problem-solving and troubleshooting skills
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple assignments and meet deadlines
• Ability to work collaboratively while also taking ownership of assigned tasks

Responsibilities

• Provide day-to-day support for learners using the Epic LMS
• Research and troubleshoot basic LMS functionality and user issues
• Build and maintain LMS courses, curricula, learner accounts, and system components
• Manage and resolve LMS tickets through ServiceNow
• Communicate LMS updates with team members and customers
• Escalate complex LMS issues when appropriate
• Partner with senior LMS Analysts and Training Leadership to resolve advanced issues
• Support LMS changes and updates within deadlines
• Maintain accurate LMS information following established processes
• Participate in training to strengthen LMS knowledge

Skills

Troubleshooting

Problem solving

Attention to detail

Effective communication

Team collaboration

Education

Associate's degree

Tools

Epic LMS

ServiceNow

Microsoft Office

Job description

RWJBarnabas Health in New Jersey is seeking an LMS Analyst I to support the Epic Learning Management System across the enterprise. The role involves assisting learners, configuring courses, and ensuring smooth operation of the LMS.

You will troubleshoot issues, manage learner accounts and tickets, and collaborate with Analysts and Training Leadership to implement LMS changes and improvements.