Epic Training Lead III – Healthcare IT

RWJBarnabas Health; Oceanport (NJ); On-site; USD 76,000 - 107,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Tuition Reimbursement

Vision Insurance

Job summary

RWJBarnabas Health is seeking a Credentialed Trainer III to deliver Epic training across the IT&S Training team. The role involves leading classes, reinforcing workflows during activations, and collaborating with Principal Trainers to refresh curriculum.

The ideal candidate has 4+ years of Epic training, credentials in multiple Epic applications, and strong communication and teaching skills. This is a day-shift, salaried role based in New Jersey with a comprehensive benefits package.

Qualifications

• Associate degree required; 4+ years of Epic training experience.
• Credentialed Trainer status in at least two Epic applications.
• Active Epic Certification or Accreditation in at least one Epic application.
• Demonstrated knowledge of Epic workflows, training curriculum, and end-user education.
• Ability to independently facilitate Epic training courses with minimal supervision.
• Proficiency with Microsoft Office Suite, including Outlook, Teams, PowerPoint, Word, and Excel.
• Strong presentation, facilitation, verbal, and written communication skills.
• Strong customer service, interpersonal, and organizational skills.
• Ability to manage multiple priorities and meet established training and project deadlines.

Responsibilities

• Deliver Epic application training using established curriculum, lesson plans, exercises, and training materials.
• Serving as lead instructor or co-instructor for regularly scheduled Epic training courses.
• Providing workflow reinforcement and end-user support during activations, implementations, upgrades, and other IT initiatives.
• Partnering with Principal Trainers to review, update, and develop Epic training materials and curriculum.
• Supporting end users with Epic application workflows and identifying opportunities for additional education.
• Researching complex training and application support tickets through resolution and escalating detailed findings when needed.
• Collaborating with project teams, application teams, and training staff to identify technology and learning solutions.
• Performing training support functions such as General Float and Site Coordinator responsibilities.
• Participating in IT Training initiatives, workgroups, and professional development activities.
• Sharing best practices, application knowledge, and professional development takeaways with training and application teams.
• Serving as a knowledge resource and mentor for Level I and II Credentialed Trainers.

Skills

Epic training

Curriculum development

Mentoring

Strong communication

Education

Associate degree

Bachelor's degree

Tools

Epic software

Microsoft Office Suite

Job description

RWJBarnabas Health is seeking a Credentialed Trainer III to deliver Epic training across the IT&S Training team. The role involves leading classes, reinforcing workflows during activations, and collaborating with Principal Trainers to refresh curriculum.

The ideal candidate has 4+ years of Epic training, credentials in multiple Epic applications, and strong communication and teaching skills. This is a day-shift, salaried role based in New Jersey with a comprehensive benefits package.