LMS Analyst I

RWJBarnabas Health; Oceanport (NJ); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Educational support

Job summary

RWJBarnabas Health in New Jersey is seeking an LMS Analyst I to support the Epic Learning Management System across the enterprise. The role involves assisting learners, configuring courses, and ensuring smooth operation of the LMS.

You will troubleshoot issues, manage learner accounts and tickets, and collaborate with Analysts and Training Leadership to implement LMS changes and improvements.

Qualifications

• Associate's degree with 1+ years of related work experience
• Experience with Microsoft Office Suite, including Outlook, Teams, and Excel
• Strong problem-solving and troubleshooting skills
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple assignments and meet deadlines
• Ability to work collaboratively while also taking ownership of assigned tasks

Responsibilities

• Provide day-to-day support for learners using the Epic LMS
• Research and troubleshoot basic LMS functionality and user issues
• Build and maintain LMS courses, curricula, learner accounts, and system components
• Manage and resolve LMS tickets through ServiceNow
• Communicate LMS updates with team members and customers
• Escalate complex LMS issues when appropriate
• Partner with senior LMS Analysts and Training Leadership to resolve advanced issues
• Support LMS changes and updates within deadlines
• Maintain accurate LMS information following established processes
• Participate in training to strengthen LMS knowledge

Skills

Troubleshooting

Problem solving

Attention to detail

Effective communication

Team collaboration

Education

Associate's degree

Tools

Epic LMS

ServiceNow

Microsoft Office

Job description

LMS Analyst I

Req #: 0000266113

Category: Information Technology and Systems / Clinical Informatics

Status: Full-Time

Shift: Day

Facility: RWJBarnabas Health Corporate Services

Department: IT&S Training

Pay Range: $68,724.00 - $97,073.00 per year

Location: 2 Crescent Place, Oceanport, NJ 07757

Job Title: LMS Analyst I

Location: System Business Office

Department Name: IT&S Training

Req #: 0000266113

Status: Salaried

Shift: Day

Pay Range: $68,724.00 - $97,073.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The LMS Analyst I supports the day-to-day administration and operation of the Epic Learning Management System (LMS) across RWJBarnabas Health. This position assists learners and internal teams with LMS questions, troubleshooting, course and curriculum setup, account maintenance, and other activities that support enterprise learning and training.

Working closely with other LMS Analysts and Training Leadership, the LMS Analyst I helps maintain accurate LMS information, resolves basic technical issues, and ensures learners receive timely and effective support.

As an LMS Analyst I, a typical day may include:

• Providing day-to-day support for learners using the Epic Learning Management System (LMS)
• Researching and troubleshooting basic LMS functionality, access, account, and learner issues
• Building and maintaining LMS courses, curricula, learner accounts, and related system components
• Managing and resolving LMS support tickets through ServiceNow
• Communicating LMS issues, updates, and resolutions with team members and customers
• Investigating problems, identifying potential causes, and escalating complex LMS issues when appropriate
• Partnering with senior LMS Analysts and Training Leadership to resolve more advanced issues
• Supporting LMS changes and updates while ensuring work is completed accurately and within established deadlines
• Maintaining accurate LMS information and following established processes and procedures
• Participating in training and professional development to strengthen LMS and technical knowledge

This Role Might Be For You If

• You are interested in building your career in Learning Management Systems, healthcare IT, or application support
• You enjoy troubleshooting technical issues and helping users find solutions
• You are detail-oriented and enjoy working with systems, data, courses, and user accounts
• You are comfortable learning new technology and asking questions when additional support is needed
• You can manage multiple assignments and deadlines in a fast-paced environment
• You communicate effectively and enjoy collaborating with teammates and customers

To Be Considered for the LMS Analyst I position, you must have:

• Associate's degree with 1+ years of related work experience
• Experience with Microsoft Office Suite, including Outlook, Teams, and Excel
• Strong problem-solving and troubleshooting skills
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple assignments and meet established deadlines
• Ability to work collaboratively while also taking ownership of assigned tasks

Preferred Qualifications:

• 1+ year of Learning Management System (LMS) experience
• Experience supporting or administering an LMS
• Experience with Epic Learning Management System
• Experience with ServiceNow or another IT service management/ticketing platform
• Experience troubleshooting learner accounts, courses, curricula, or other LMS functionality
• Healthcare, training, education, or IT application support experience

Why You'll Love Working With Us

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey, whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

#LI-KS1

RWJBarnabas Health is an Equal Opportunity Employer