LMS Administrator

Ektello; Plano (TX); On-site; USD 41,000 - 46,000; Full time

Job summary

Ektello is seeking an LMS Administrator for a global leader in Technology/Electronics. This 12-month contract with a high chance of extension is fully onsite in Plano, TX.

Responsibilities include LMS administration, analytics, content development, business communications, and operational support, with emphasis on inventory management and vendor coordination.

Qualifications

• Bachelor's degree in Instructional Design, Business, Communications, Education or related field, or equivalent combination of education and experience.
• 3-5 years of experience administering a Learning Management System.
• 3-5 years of experience supporting a contact center environment.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Excellent written, verbal, organizational, analytical, and project management skills.

Responsibilities

• Administer, maintain, and optimize the Learning Management System (LMS).
• Manage user accounts, learning assignments, certifications, and learning paths.
• Maintain system integrity, troubleshoot issues, and coordinate vendor support.
• Support system upgrades, testing, and implementation of new functionality.

Skills

LMS Administration

Instructional Design

Inventory Management

Education

Bachelor's degree in Instructional Design, Business, Communications, Education or related field

Tools

Absorb

Cornerstone

Docebo

LearnUpon

Articulate Storyline

Rise

Adobe Captivate

Job description

Title: LMS Administrator Client: Global leader in Technology/ Electronics Duration: 12 months contract with HIGH chance for extension Work Location: Plano, TX (Fully onsite) Pay rate: $30-33.55/hr w2 + Benefits

Top 3 Required Skills/Qualifications

• LMS Administration
• Instructional Design
• Inventory Management

Essential Duties and Responsibilities

Learning Management System Administration

• Administer, maintain, and optimize the Learning Management System (LMS).
• Manage user accounts, learning assignments, certifications, and learning paths.
• Maintain system integrity, troubleshoot issues, and coordinate vendor support.
• Support system upgrades, testing, and implementation of new functionality.

Reporting and Analytics

• Develop recurring and ad hoc reports and executive dashboards.
• Monitor compliance, certifications, and learning effectiveness.
• Analyze data and provide recommendations to improve business performance.

Learning Content Development

• Design and maintain eLearning, job aids, guides, assessments, and knowledge articles.
• Ensure learning content reflects current operational processes and adult learning principles.

Business Communications

• Develop professional communications for frontline agents, supervisors, managers, and leadership.
• Prepare operational announcements, policy updates, training notifications, and change management communications.
• Responsible for ensuring timely, creative and accurate dissemination of contact center communications, multimedia content and information
• Create a variety of content for platforms, ensuring quality, accuracy and effective storytelling that aligns with applicable messaging

Operational Support

• Partner with Operations, Quality, Workforce Management, HR, and Leadership to support strategic initiatives.
• Provide consultation and performance support across all levels of the contact center.

Device Inventory Management

• Maintain accurate device inventory records.
• Perform monthly and annual inventory reconciliations.
• Coordinate equipment assignments, returns, audits, and lifecycle management.

Minimum Qualifications

• Bachelor's degree in Instructional Design, Business, Communications, Education or a related field, or equivalent combination of education and experience.
• 3-5 years of experience administering a Learning Management System.
• 3-5 years of experience supporting a contact center environment.
• Advanced proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Excellent written, verbal, organizational, analytical, and project management skills.

Preferred Qualifications

• Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms.
• Experience using Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools.
• Knowledge of adult learning theory, instructional design, and change management.
• Experience supporting technical support or customer care organizations.

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