Learning Management System (LMS) Administrator

eTeam; Auburn Hills (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

eTeam is seeking a Learning Management System (LMS) Administrator to lead Cornerstone LMS administration for North America. You will provide technical support, create SOPs, and drive reporting while partnering with ICT teams to resolve system issues.

You will also train and support users across manufacturing sites, manage training assignments, and assist with Articulate 360 (Rise & Storyline) troubleshooting and documentation development.

Qualifications

• Experience administering learning management systems, ideally Cornerstone.
• Experience with Articulate 360 (Rise & Storyline).
• Strong PM, organizational, and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work independently and with diverse teams.
• Customer service mindset and training/support ability.
• Bachelor's degree preferred but not required.

Responsibilities

• Serve as the Lead LMS Administrator for Cornerstone LMS in North America.
• Provide technical support and troubleshooting for Manufacturing and Health & Safety LMS Administrators.
• Act as the primary point of contact for LMS Administrators across North American manufacturing sites.
• Review, update, and create SOPs, user guides, and training documentation.
• Facilitate train-the-trainer sessions and support LMS Administrator development.
• Support Articulate 360 (Rise & Storyline) users with training and troubleshooting.
• Help manage mandatory training assignments, completions, and reporting for employees.
• Monitor training access and completion metrics and develop reporting processes.
• Support Badge Attendance App/Event Tracker activities and LMS integrations.
• Partner with ICT teams to resolve LMS system issues and enhancements.

Skills

Project management

Organizational skills

Problem-solving

Communication skills

Customer service mindset

Training and support users

Independence

Collaboration

Education

Bachelor's degree preferred

Tools

Cornerstone LMS

Articulate 360

EdCast

Job description

ET_TN01

Job Title: Learning Management System (LMS) Administrator

Location: Auburn, Hills

Duration: 12 months

Description: Learning Management System (LMS) Administrator

Responsibilities Include:

• Serve as the Lead LMS Administrator for Cornerstone LMS in North America.
• Provide technical support and troubleshooting for Manufacturing and Health & Safety LMS Administrators.
• Act as the primary point of contact for LMS Administrators across North American manufacturing sites.
• Review, update, and create SOPs, user guides, and training documentation.
• Facilitate train-the-trainer sessions and support LMS Administrator development.
• Support Articulate 360 (Rise & Storyline) users with training and troubleshooting.
• Help manage mandatory training assignments, completions, and reporting for employees.
• Monitor training access and completion metrics and develop reporting processes.
• Support Badge Attendance App/Event Tracker activities and LMS integrations.
• Partner with ICT teams to resolve LMS system issues and enhancements.

Requirements:

• Experience administering Learning Management Systems (Cornerstone preferred).
• Experience with Articulate 360 (Rise & Storyline).
• Strong project management, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaborate with diverse teams.
• Strong customer service mindset with the ability to train and support users.
• Bachelor's degree preferred but not required.

Preferred Qualifications:

• Experience creating SOPs, user guides, and training materials.
• Experience delivering train-the-trainer sessions.
• Familiarity with Learning Experience Platforms (LXP), such as EdCast.
• Experience supporting LMS environments within manufacturing, training, or corporate learning organizations.

Ideal Candidate:

• Quick learner with strong technical aptitude.
• Comfortable supporting and training users with varying levels of LMS knowledge.
• Strong communicator with a proactive, customer-focused approach.
• Self-motivated and able to manage multiple priorities.
• Open to candidates ranging from recent graduates with relevant experience to seasoned LMS professionals.