LM Customer Service Associate

Language Matters LLC.; Warsaw (IN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Profit sharing

Hybrid work schedule (two in-office pe

Job summary

Language Matters LLC in Indiana is hiring a Customer Service Associate to support bilingual calls, tutoring, translation, and research tasks in a fast-paced startup environment.

This is a full-time, hybrid role offering $15 per hour with at least two in-office days weekly, opportunities for professional growth, and participation in a profit-sharing program.

You will collaborate with management, serve clients in English and Spanish, and help improve service quality and client satisfaction.

Qualifications

• Bilingual proficiency in English and Spanish (written and verbal).
• Strong customer service, communication, and relationship-building skills.
• Ability to work independently while collaborating effectively within a team.
• Comfortable working in a fast-paced, evolving startup environment.
• Proficiency with basic computer applications and technology platforms.
• Hybrid work schedule: minimum of two in-office days per week.

Responsibilities

• Collaborate closely with Language Matters management to deliver high-quality services and ensure an outstanding customer experience.
• Provide support across multiple business functions, including bilingual call center operations, tutoring services, translation projects, and research assistance.
• Communicate professionally and effectively with clients, customers, and internal team members.
• Identify opportunities to enhance client satisfaction, service quality, and operational efficiency, and recommend practical solutions.
• Maintain accuracy, professionalism, and attention to detail while managing multiple responsibilities in a fast-paced environment.
• Support additional projects and initiatives as needed to meet business and client needs.

Skills

Bilingual English/Spanish

Customer service

Communication

Independence

Adaptability

Startup experience

Job description

The Customer Service Associate (CSA) plays a key role in supporting the continued growth and success of Language Matters. In our fast-paced, startup-minded environment, CSAs work closely with the management team to deliver exceptional customer experiences and high-quality services.

This position offers exposure to a variety of service areas, including bilingual customer support, tutoring, research assistance, and translation services. We are seeking adaptable, motivated individuals who thrive in a dynamic workplace where priorities evolve, innovation is encouraged, and team members have the opportunity to make a meaningful impact on both the organization and its clients.

Position Type: Full-Time (40 hours per week)

Work Arrangement: Hybrid

Compensation: $15.00 per hour

Major Duties and Responsibilities:

Collaborate closely with the Language Matters management team to deliver high-quality services and ensure an outstanding customer experience.

Provide support across multiple business functions, including bilingual call center operations, tutoring services, translation projects, and research assistance.

Communicate professionally and effectively with clients, customers, and internal team members.

Identify opportunities to enhance client satisfaction, service quality, and operational efficiency, and recommend practical solutions.

Maintain accuracy, professionalism, and attention to detail while managing multiple responsibilities in a fast-paced environment.

Support additional projects and initiatives as needed to meet business and client needs.

Customer-Focused: Dedicated to delivering exceptional service and building positive client relationships.

Strong Interpersonal Skills: Able to collaborate effectively with customers, colleagues, and leadership.

Highly Organized: Skilled at managing multiple tasks, deadlines, and priorities simultaneously.

Team-Oriented: Provides regular updates, communicates challenges proactively, and contributes to team success.

Adaptable and Flexible: Responds effectively to changing priorities and business needs.

Excellent Communication Skills: Demonstrates strong written and verbal communication abilities in both English and Spanish.

Problem-Solving Mindset: Proactively identifies challenges and develops practical solutions.

Required Qualifications:

Bilingual proficiency in English and Spanish (written and verbal).

Strong customer service, communication, and relationship-building skills.

Ability to work independently while collaborating effectively within a team environment.

Comfortable working in a fast-paced, evolving startup environment.

Proficiency with basic computer applications and technology platforms.

Career Growth Opportunities: Strong potential for advancement and professional development within the organization.

Hybrid Work Schedule: Minimum of two in-office days per week.

Profit Sharing: Eligibility to participate in company profit-sharing programs.

Dynamic Startup Environment: Opportunity to contribute directly to company growth and innovation.

Meaningful Impact: Work closely with leadership and play a visible role in shaping client success and organizational growth.