Remote Bilingual Tech Support Specialist - English/Spanish

Lingraphica; Princeton (NJ); Remote; USD 55,000 - 61,000; Full time

Benefits offered by this job

Remote work from home

Travel opportunities (US)

Bilingual differential included

Job summary

Lingraphica is looking for a bilingual Product Support Specialist to assist users of Lingraphica speech-generating devices and software from a home office. The role supports EST shifts from 10 a.m.–6 p.m. or 11 a.m.–7 p.m.

and requires fluent English and Spanish. You will manage inquiries via phone, email, chat and appointments, participate in pre-launch testing, report defects, maintain the knowledge base, facilitate repairs, and develop creative technical solutions for users with communication

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of experience working with end users in a technical support role or related experience.
• Proficient in English and Spanish with strong written and verbal communication skills

Responsibilities

• Leverage Lingraphica’s learning management system to develop expert-level knowledge of Lingraphica devices, apps, accessories, and services.
• Manage a support caseload that includes inquiries by phone, email, chat, and scheduled appointments.
• Participate in pre-launch product testing.
• Investigate and report software defects to the Engineering team.
• Maintain Lingraphica’s external knowledge base.
• Facilitate device repairs.
• Think outside the box and develop creative technical solutions for users with unique communication needs.

Job description

Lingraphica is looking for a bilingual Product Support Specialist to assist users of Lingraphica speech-generating devices and software from a home office. The role supports EST shifts from 10 a.m.–6 p.m. or 11 a.m.–7 p.m.

and requires fluent English and Spanish. You will manage inquiries via phone, email, chat and appointments, participate in pre-launch testing, report defects, maintain the knowledge base, facilitate repairs, and develop creative technical solutions for users with communication