Bilingual Customer Success Associate — Hybrid (Profit Sharing)

Language Matters LLC.; Warsaw (IN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Profit sharing

Hybrid work schedule (two in-office pe

Job summary

Language Matters LLC in Indiana is hiring a Customer Service Associate to support bilingual calls, tutoring, translation, and research tasks in a fast-paced startup environment.

This is a full-time, hybrid role offering $15 per hour with at least two in-office days weekly, opportunities for professional growth, and participation in a profit-sharing program.

You will collaborate with management, serve clients in English and Spanish, and help improve service quality and client satisfaction.

Qualifications

• Bilingual proficiency in English and Spanish (written and verbal).
• Strong customer service, communication, and relationship-building skills.
• Ability to work independently while collaborating effectively within a team.
• Comfortable working in a fast-paced, evolving startup environment.
• Proficiency with basic computer applications and technology platforms.
• Hybrid work schedule: minimum of two in-office days per week.

Responsibilities

• Collaborate closely with Language Matters management to deliver high-quality services and ensure an outstanding customer experience.
• Provide support across multiple business functions, including bilingual call center operations, tutoring services, translation projects, and research assistance.
• Communicate professionally and effectively with clients, customers, and internal team members.
• Identify opportunities to enhance client satisfaction, service quality, and operational efficiency, and recommend practical solutions.
• Maintain accuracy, professionalism, and attention to detail while managing multiple responsibilities in a fast-paced environment.
• Support additional projects and initiatives as needed to meet business and client needs.

Skills

Bilingual English/Spanish

Customer service

Communication

Independence

Adaptability

Startup experience

Job description

Language Matters LLC in Indiana is hiring a Customer Service Associate to support bilingual calls, tutoring, translation, and research tasks in a fast-paced startup environment.

This is a full-time, hybrid role offering $15 per hour with at least two in-office days weekly, opportunities for professional growth, and participation in a profit-sharing program.

You will collaborate with management, serve clients in English and Spanish, and help improve service quality and client satisfaction.